Business ProfileforCHT Apartment Rentals, LLC

My daughter and her room mate had been complaining to the front desk that they feel there are bed bugs or spider in their rooms bc they been bitten by some insect every morning when they get up. But the front desk blew them.off everytime saying it's a health issue and both should come consult a doctor instead of coming to them.and complaining. After filing a few complaints, the front desk agreed to send someone to see if there are actually bed bugs in kids room. This gentleman showed up on Tuesday morning and found hundreds of bed bugs in my daughters mattress. He promised that he will go talk to management and scheduled to come back on Thursday at 10 am.to spray the whole apartment and assured the girls that they won't have to pay for fumigation bc people at front desk kept telling them that they are not responsible for fumigation cost.So today is Wednesday night, girls still don't have beds to sleep.on as the fumigation service guy put the beds apart and left it like that. And girls are too scared to sleep in these mattresses knowing there are bed bugs.The manager was extremely rude and aggressive to the girls when they demanded that CHT should provide them with accommodation until Thursday and credit them for laundry cost as the girls will hv to wash their bed linen, comforter, pillows everything. He kept banging his fist on table He told the girls there's no such refund and there is no chance of replacing mattresses and he doesn't understand understand why are they still even living there if they are unhappy with customer service..This is such an aggressive behavior towards ***** year girls who are attending full time school, working and volunteering with so many org's and have no bed to sleep on until Friday. Management of CHT should be ashamed of poor behavior and terrible customer service. They should have provides these girls an.alternate accommodation, offered to.pay for fumigation, clean the apartment afterwards and offered them free laundry servic.