Business ProfileforNorth County Towing
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 19205 Smokey Point Blvd, Arlington, WA 98223
- BBB File Opened:
- 9/22/2005
- Years in Business:
- 27
- Business Started:
- 1/1/1997
- Business Started Locally:
- 1/1/1997
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Business Management
- Douglas Brandt, Member
- Contact Information
Principal
- Douglas Brandt, Member
Customer Contact
- Douglas Brandt, Member
- Additional Contact Information
Fax Numbers
- (360) 657-0113Primary Fax
Phone Numbers
- (360) 403-1042Other Phone
- (360) 657-0113
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kyle H
03/29/2024
North County Towing Response
04/01/2024
We provided keys at his first attempt at retrieving the vehicle, he claimed his vehicle wouldn't run, to both our dispatcher and driver who attempted to help him. he pretended to count money on this day and refused to pay for his vehicle. keys aren't required to retrieve a vehicle as we had a tow truck on site that could have put vehicle on street even not running, he had every opportunity to pay for the vehicle on his first visit but chose not to thus incurring more storage.
on his second visit he refused to talk to the office staff after they informed him both owners weren't in state and were on vacation and unable to make contact with us. he then retrieved some personal belongings from the vehicle. harassed the staff over cost which is regulated by the ******************* including all fees. he also chose to flip flop on wether to retrieve the vehicle on this day, refusing once again to pay for it.
on his 3rd visit he refused to leave premise after he refused to pay for his vehicle and hours of operation 8-5 were over. he then proceeded to abuse my staff who had informed him multiple times we were in process of closing the office for the day. he also refused to pay for his vehicle stating he wanted to talk to owners who were out of town with no cell coverage. none of these things would have changed his options he still owed to get vehicle out of impound. at this point when he refused both to pay and leave property the police were called.
Arlington PD after reviewing cameras and talking to our staff issued a no contact order for belligerent behavior. if the customer would like a copy of said order he can present himself to our office. he still has not retrieved vehicle and it continues to gain storage daily.
all fees are set by **************** law. my staff did everything they could in this situation.
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