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Worst ISP I've ever encountered and I'm the *** of a mid sized company so I have experience in the IT industry and have dealt with many internet providers. I thought *************** was the worst until I dealt with these folks.First off they missed multiple installation appointments. I had to drive 130 miles to the installation address and had to wait through multiple 4 hour installation windows before they ever showed up.Second I have to reboot the modem pretty much weekly to regain an internet connection. Next, they are billing me for a 1.5 Gbps fiber service that doesn't even exist here. what I got was a cable modem that can't reach 900 Mbps.They offered me a $10.00 a month reduction in the bill if I went paperless billing and signed up for auto pay. I did and they aren't honoring their promise. I'm on my second bill now and still no sign of the $10.00 reduction.Contacting support is a waste of time. They were no help with the missing installation appointments and they're no help with the ridiculously slow bandwidth I receive even though I bought their top package. All they do is refer to the fine print in contract which basically states we'll give you whatever speed we feel like and you can just deal with it.The salesman outright lied to me about several things including the type of service I would receive and when it would be installed.Part of the reason I bought this house was based on their false advertising about available internet connection speed. I work almost exclusively from home and have to move large files back and forth to the office on a regular basis.In short this company can't be trusted. Their speed ratings are horribly exaggerated, at least in my area, they don't even install what you purchase if they can't, though they will sell it to you anyway, their support is worthless and they charge outrageous prices for what little you get.I hope this helps someone out in the future.

Hi, *******!  Thank you for sharing your recent experience with Astound Broadband. I'm sad to hear that your initial experience with us didn't get off on the right foot. I'd be glad to review your account and assist you with your internet speed as well as your billing concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******