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          Find a Location

          Astound Broadband powered by Wave has 31 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Astound Broadband powered by Wave

              3700 Monte Villa Pkwy Ste 110 Bothell, WA 98021

            • Astound Broadband powered by Wave

              353 NW 2nd Ave Canby, OR 97013-3625

            • Astound Broadband powered by Wave

              40 NE Spring Ave Depoe Bay, OR 97341-1963

            • Astound Broadband powered by Wave

              36653 Highway 26 Sandy, OR 97055-7210

            • Astound Broadband powered by Wave

              430 S Bridge St Sheridan, OR 97378-1810

            Business ProfileAstound Broadband powered by Wave

            Cable TV
            Multi Location Business

            Contact Information

            3700 Monte Villa Pkwy

            Ste 110

            Bothell, WA 98021

            Visit Website

            Customer Reviews

            1.09/5

            Average of 198 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            253 complaints closed in last 3 years

            69 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Astound Broadband powered by Wave has 31 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Astound Broadband powered by Wave

                3700 Monte Villa Pkwy Ste 110 Bothell, WA 98021

              • Astound Broadband powered by Wave

                353 NW 2nd Ave Canby, OR 97013-3625

              • Astound Broadband powered by Wave

                40 NE Spring Ave Depoe Bay, OR 97341-1963

              • Astound Broadband powered by Wave

                36653 Highway 26 Sandy, OR 97055-7210

              • Astound Broadband powered by Wave

                430 S Bridge St Sheridan, OR 97378-1810

              Location of This Business
              3700 Monte Villa Pkwy Ste 110, Bothell, WA 98021
              BBB File Opened:
              10/30/2002
              Years in Business:
              23
              Business Started:
              1/1/2001
              Business Started Locally:
              1/1/2001
              Business Incorporated:
              2/25/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Wave
              Additional Contact Information

              Fax Numbers

              • (425) 576-8221
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              253 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/14/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I recently switched to Astound Broadband's internet service based on their advertised promotion of a free month for new users. This promotion was a significant factor in my decision to choose their company.Upon signing up, I received a receipt clearly indicating that the one-month free offer had been applied. However, I was recently surprised to receive a bill for the first month of service with no mention of the free month. When I contacted customer service, I was informed that I was not eligible for the promotion.Impact of Misleading Promotion:This situation is concerning. The advertised free month heavily influenced my decision to switch to their service. Now, I am not only left without the promised benefit but also facing a bill for a service I believed would be free.If I had been informed that I was ineligible for the free month, I would have certainly explored other options. It is misleading to advertise a promotion and then fail to honor it, especially when the initial receipt confirms its application.
              Read More
              Read 252 More Complaints

              Customer Reviews

              198 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kwang K

              05/01/2024

              I want to give minus stars if I could. TERRIBLE customer service and bad connection. I inquired about their service in February, and they started charging me even thought they did not install it until mid March. When I called to inquire about this, they said they would reimburse on the next cycle. At the next cycle, they only reimbursed a third of what they were supposed t, so I called again to ask and they had such a bad attitude I was shocked. They basically said, "We refunded you a portion. What more do you want?" - and not in a nice tone. Um excuse me. If my service didn't start until mid March, I should not have to pay even a dollar for February. They are probably ripping people off left and right, and if you are not checking your bill thoroughly, customers are probably getting overcharged. This is just one of the MANY customer service issues that I can talk about.

              Astound Broadband powered by Wave Response

              05/03/2024

              Hello, *****. Thank you for reaching out to Astound Broadband. We want to extend a warm welcome to our service family. I'm sad to hear that your first few months of service did not go as smoothly as expected. I understand you have some billing concerns, and I'd be glad to take a closer look at your account. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
              Read 197 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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