BBB Business Review

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This business is not BBB accredited.

Center for Study Abroad

Phone: (206) 583-8191 325 Washington Ave S Pmb 93, Kent, WA 98032 View Additional Email Addresses http://www.centerforstudyabroad.com


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Description

This company offers study-abroad programs worldwide, including foreign language and culture educational programs in Europe, Asia, Central and South America, Australia and New Zealand. University and institutes worldwide. Weekly, Monthly, Summer, Quarter (Trimester), Semester, Year.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Center for Study Abroad include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Center for Study Abroad include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Additional Complaint Information

On August 29, 2012, BBB recognized a pattern of complaints from consumers regarding advertising concerns. Consumers allege Center for Study Abroad's website, www.centerforstudyabroad.com, failed to indicate that registration and confirmation deposits were not included with the total cost of the program.

The company has since added verbiage to its website informing consumers that the program cost is the balance after deposits and before any discounts.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Center for Study Abroad
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 1997 Business started: 06/30/1990 Business started locally: 06/30/1990 Business incorporated 04/28/2003 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Type of Entity

Corporation

Business Management
Mr. Philip Virtue, Executive Director
Contact Information
Principal: Mr. Philip Virtue, Executive Director
Business Category

Student Exchange Programs

Hours of Operation
Open daily. Register online 24/7.
Refund and Exchange Policy
Refunds available. See policy at http://www.centerforstudyabroad.com/register/cancellations.
Alternate Business Names
C S A International Inc
Additional Information

Potential participants should understand that although Center for Study Abroad is listed with Washington Secretary of State as a non-profit corporation, they are not a charitable organization. Accordingly, participants cannot consider any fees paid to the company as a contribution for tax purposes.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.