Business ProfileforWescraft RV & Truck, Collision & Painting

Sept of 2021 we left our motorhome to be fixed. They ordered parts but they were slow getting here so we decided to go to AZ and get our motorhome fixed this year.We contacted them and they said to bring it in on July 13th. We told them we live in it but we're going to stay with some relatives. They said it would take approximately 3 1/2 wks.After 3 wks we called and were told they were ordering parts. After 3 1/2 weeks I called **** about 4 times. He never called me back! I then called and asked to speak to someone above ****. I talked to ****. He said other coaches were put ahead of us because they lived in them. We told **** we had told them we lived in it and they said 3 1/2 wks.approximately to fix our coach.We went to get coach to take somewhere else for another problem.Before we left we talked to ****. He knew we were mad. He said this was "on him". We asked if he had talked to **** about not calling us back. He said yes. We told **** that **** should pay our deductible. **** said we would talk about it.We took it back and they started work. One time we called and **** said to check back on Friday. We called only to find out he was on vacation! We talked to *****. He said some parts needed to be ordered!?!?!?. A few day later we asked for ****. He said he did not know about our coach. If it was *"in him" he should have checked on it when he came back from vacation.We came to pick up the coach. They jumped the house batteries and turned the coach around so we could hook up our jeep to it.***** said anything about signing papers or anything so we left.The bookkeeper called later to say we had not paid our deductible.Because of all the hassle they caused. Not calling us back. Ordering parts when they should have been done last year. We stayed with relatives too long. Did not get to spend half the summer at our property by the ocean.We feel we should not have to pay the deductible.