Business ProfileforMallory Paint Store Inc

Our painter ordered **** *************************** paint from this business. We have used **** paint in numerous houses and it is a beautiful, light gray color. We were painting the entire interior of our home in preparation for renting it. We went on vacation during the paint job and when we returned, I immediately knew that the **** paint was not mixed correctly because the interior of our home is blue, not gray. I confirmed that the paint was labeled ****, but our painter subsequently confirmed (a) it did not match our other **** paint, and (b) the number of colors and quantities to make **** paint were off. I called the store and tried to resolve this directly. I was spoken down to and told that paint looks different in different light. I explained that even on the same wall the paint that they provided is different from the paint we have used in the past, as well as the paint sample. Our painter and I both tried to resolve this directly with the store. The store has offered to give us a new batch of paint at no cost, but that will not cover the cost of repainting the entire house. Our painter believes that of the $8500 paint job, at least $5,000 of it needs to be redone. Meanwhile, we are losing $5,000/month in lost rent by not being able to rent this home, which is located in a high-end neighborhood where a blue interior would not be attractive to prospective tenants. I would like the store to (a) give us new paint that is mixed correctly, and (b) compensate our painter $5,000 to cover the repainting costs. But for this store's failure to mix their paint properly, our home would have been painted correctly in July and rented in August. We are losing rent every day that this dispute lingers on.