BBB Accredited Business since 12/20/2011
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers mattress, bedroom furniture and accessory sales.
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A BBB Accredited Business since 12/20/2011
BBB has determined that IDream Mattress meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered IDream Mattress' rating include:
- Length of time business has been operating.
Factors that raised IDream Mattress' rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Contact InformationPrincipal: Mr Tony Martin (Manager)Mr Kellen Adcock (President)
Hours of Operation
9am - 6pm
Refund and Exchange Policy
90 Days to Return or Exchange your mattress or adjustable base. Customer only responsible for return shipping. NO Re-stocking fees.