BBB Business Review

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This business is not BBB accredited.

Federal Way Jewelers

Phone: (253) 839-7389 View Additional Phone Numbers 1810 S 320th St Ste B, Federal Way, WA 98003

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We specialize in creating one-of-a-kind custom jewelry at affordable prices. We have several focuses in our business:

1. Creating custom jewelry. We offer hand fabrication and wax casting, but we also offer 3D CAD services for complex designs. We love to redesign pieces you already own, and by providing your own gold, diamonds or gemstones you can lower your out of pocket cost.

2. Offering fine quality gems to be center pieces in our jewelry. We carry GIA certified diamonds from 1/2ct to 3cts, as well as antique cuts and recycled stones. We are also direct importers of colored gemstones, including rare and exotic varieties for collectors. 

3. Providing expert quality repairs and appraisals. We work with a team of goldsmiths that can fix almost everything, and we offer a 1 year guarantee on almost all repairs. We use an independent gemological laboratory for appraisals, resulting in unbiased and accurate valuations. 

4. We buy gold, diamonds and estate jewelry. We have a GIA trained staff that can assess the value of any item of any age, We pay more than most buyers because we also resell the items we purchase. This means we have an ever-changing inventory of antique engagement rings and other estate items. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Federal Way Jewelers include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Federal Way Jewelers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 26, 2005 Business started: 12/01/1955 in WA Business started locally: 01/01/1981 Business incorporated 06/21/1991 in WA
Type of Entity


Business Management
Rene Criss, President
Contact Information
Principal: Rene Criss, President
Customer Contact: Mr. Brandon Moak, Operations Manager
Business Category

Jewelers - Retail Jewelry Repair Appraisal - Jewelry Diamond Buyers Jewelry Buyers Jewelry Designers

Products & Services

Federal Way Jewelers offers the following product(s): Anniversary Jewelry , Antique Jewelry, Colored Gemstones, Custom Jewelry , Diamonds, Engagement Rings, Gold Jewelry, Platinum Jewelry, Rare Gems

Method(s) of Payment
Cash, Debit, Visa, Mastercard, American Express, Apple and Google Pay, and Check on a case-by-case basis. 
Refund and Exchange Policy
We offer a 14-day money back guarantee on purchases made in our store, and a 30-day exchange. We provide a 1 year guarantee on parts and labor for any custom work and repairs. Special orders and custom designs are non-refundable. Any exceptions are made by management only. 
Alternate Business Names
Federal Way Custom Jewelers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.