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Find a Location

Sheraton Seattle Hotel has 1 locations, listed below.

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    Business ProfileforSheraton Seattle Hotel

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers full service hotel accomodations including conference facilities.

    Business Details

    Location of This Business
    1400 6th Ave, Seattle, WA 98101-2318
    BBB File Opened:
    1/10/1991
    Years in Business:
    41
    Business Started:
    11/1/1982
    Business Started Locally:
    11/1/1982
    Type of Entity:
    Corporation
    Business Management
    • Mr. Matt Van Der Peet, General Manager
    Contact Information

    Principal

    • Mr. Matt Van Der Peet, General Manager
    Additional Contact Information

    Fax Numbers

    • (206) 621-8441
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mayson R.

    1 star

    02/25/2023

    Show up here because I have reservations here to be greeted at the door and asked to leave by security I explain to him I have reservations and the look on his face was as if he was trying to take a s*** in the toilet and was very constipated mind you he is walking around like his s*** doesn't stink but let me tell you every bit of his 600lbs stinks including his unprofessional attitude with me so my bank was down and I was waiting to pay for incidentals and this guy approached me again and explained to me that I can't sit in the lobby because I'm not a guest even thought my room was paid for so he insisted on making me stand out side with my service animal in the extremely cold weather so when you goto their website you see they are very welcoming to guests however this is not the case in fact the security makes people with disabilities stand outside at 1am in downtown Seattle thank you to the welcoming security staff that probably has daddy issues.

    Sheraton Seattle Hotel Response

    02/27/2023

    ******************,Thank you for taking the time to reach out to BBB **************** regarding a recent visit to our hotel at the Sheraton Grand Seattle. I am truly sorry that your experience was less than desirable and will address this issue immediately with my team at the hotel. If you need to reach me, you may do so directly at ************. Yours in Hospitality,******************* Hotel Manager Sheraton Grand Seattle ***********************************

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