At-a-glance
Related Categories
Overview
Revival Energy LLC offers heating, air conditioning and ventilation services including installation, maintenance, and repairs of furnaces, heat pumps, air conditioners, air cleaning systems, ducts, and ductless systems.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- Vancouver, WA 98685-5203
- BBB File Opened:
- 3/20/2012
- Years in Business:
- 16
- Business Started:
- 1/1/2008
- Business Started Locally:
- 1/1/2008
- Business Incorporated:
- 4/3/2012
- Accredited Since:
- 4/29/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 10
- Alternate Business Name
- Brierley Consulting LLC
- George Gill & Associates
- Revival Home Performance
- Business Management
- Mr. Robert Brierley, Member
- Contact Information
Principal
- Mr. Robert Brierley, Member
Customer Contact
- Mr. Robert Brierley, Member
- Additional Contact Information
Phone Numbers
- (360) 836-5366Other Phone
- (360) 836-5366
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dani D
07/17/2024
Revival Energy LLC Response
07/30/2024
Hi ********,
We appreciate the feedback - and I'm sorry that you didn't get the outcome that you preferred.
Looking back through your appointment our technician was out at your home walking through the potential project with you and building you 7 different estimates with a wide range of budgets, for an hour. I assure you he's quite experienced in both estimates and repairs, and loves to do both.
Our pricing and the work that goes into it is proprietary, therefore we actually do not leave estimates behind with every homeowner that we visit for a number of reasons. We've had a number of instances of homeowners that choose to share those estimates with competitors, which can cause issues. If you were interested in moving forward with one of the estimates that you reviewed with the technician he would have been more than happy to schedule a revisit and walk through it with you to make sure you were comfortable with everything in it. We feel what we do is not an apples to apples approach with other HVAC contractors in the area and we therefore do not just send out those estimates for assumptions to be made or other contractors to try and copy our system designs, custom made for the comfort of your home. Typically when that happens they try and copy the system design, undercut the budget, and then provide a level of service/work/support that doesn't live up to product we've designed.
We are additionally not obligated to leave you any of the custom design/estimate work that we've taken the time to create (during a free estimate) as it's something that we've built, and that you haven't paid for.
Once again, I am truly sorry that you didn't experience an outcome you expected. But our expectation is that customers have been conditioned to think that's how it's done, but we hold ourselves to a higher standard and choose not to run around throwing generic estimates at people they ultimately won't be happy with.
Sincerely,
The Revival Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.