Business ProfileforAAA Heating & AC

Since Oct. 2023 my family has frequent sleep interruptions due to a heat pump installed by AAA Heating & AC at my neighbor's residence. We relocate often losing sleep in the process. Caused by sound pressures projecting from the pump's horizontally facing fan through the west side of my house, they regularly exceed county decibel limits during day and night (55 and 45 dB). At night pressures periodically exceed limits by 30+ decibels (75+ dB) at the property line. These pressures = 60+ dB in our bedroom like a semi-truck idling just outside. I reached out to AAA directly after having difficulty engaging my neighbor. AAA refused to discuss it and insisted we must address it with my neighbor. After attempts with expressed willingness to be patient and maintain good relations, it became apparent theres no interest in resolving the problem, and AAA tells our neighbor there isn't one, despite the fact that we have provided numerous video examples with data. Two years prior ****************** recommended AAA to my family as a "PSE recommended energy professional". AAAs engaged us about new five figure HVAC systems. But AAA is unwilling to help our neighbor resolve this problem at our call for help. Despite our efforts to pursue help in resolving this problem in good faith across multiple avenues, there's no reciprocating intent to work to a solution. After reviewing best practice/guidance readily available online, it doesn't seem like due diligence or knowledge expertise was reasonably applied in the planning. When taking all of the above into account, we view this situation as bad business on the part of AAA, hence our complaint filed with the BBB. Our desired resolution: AAA takes our complaint seriously, engages with us directly, implements a resolution to the excessive noise problem at no cost to ourselves, nor our neighbor, so we may finally without fear of recurrence have our sleep and our relationship with our neighbor restored.