Business ProfileforServiceMaster by Snohomish Restoration Services

On 9/5/2023 a flood caused by a handyman ruined my kitchen and half of my downstairs area, so there's missing insulation, drywall, and flooring. i made a makeshift kitchen with folding tables and small appliances but there's not enough outlets. First restoration contractor didn't do an estimate so I waited until mid-October to contact Service Master and met with ************************* and signed a Work Authorization and was told another 4-6 weeks so again I waited. 11/2/2023 I notify ***** that I rec'd a large insurance payment. Plus I have other funds so I made it clear that funding was available.12/8/23 (6 weeks) Apologies from *****, estimate has been at construction reviewers with no response, it had not been submitted to insurance. He will set a reminder to check every hour. (he does not follow up with me).12/15/23 His estimates are done... so he emailed Good morning *****. My sincerest apologies for the length of time this has taken. When we spoke, I am not sure if I was clear on the timeline, and that would fall on me. However, when I spoke about when work would be starting what was said is that from the date contracts were signed and a 50% deposit was received, then construction would be 4-6 week out from starting. Attached are the estimates. The main would be from us, and then I attached the 2 estimates from the flooring vendor. If you would still like to retain our services, I will have the contract sent over to you as well for signature and then we will just need to get the deposit paid for. Again, my apologies for the misunderstanding.Then he gets a migrane and cancels the appointment to sign the contract and get the check. 12/19/23 He texts saying trusted insurance estimator is reviewing their estimate (and soon insurance guy is on vacation). He shows up on 12/20 with the contract to sign and I provide the deposit. 12/20/23 He brings over the contract and I pay the 1/2 deposit of *********. Looks like it cleared the same day. At the door he tells me he had favorable reviews from his 4? other projects. I think he said something about a high percentage of something. His card says his NPS Score is 80%. His LIC# SERVIS*942NU 1/16/24 Insurance asked what's the status of my repair, I replied saying nothing has been done yet. Kitchen cabinets from Lowes will be delivered tomorrow. I cc'd ***** and asked what is going on. No reply. I had also emailed him saying the kitchen cabinets will probably be in the way... they don't take up the entire room but most of it, one wall of the largest room they're now stacked in does need drywall, but there is only about 1.5' for them to work in. The garage is not available since it has some of my belongings, the rest are upstairs or still need to be moved.1/30/24 Lowes called for the second time asking to schedule an installation date. I give them Service Master's phone number and ask them to call ***** or the company.I numbered a calendar, 6 weeks was last Friday, 30 work days not counting Federal holidays and still no word on restoration. I'd guess that the insulation and drywall wouldn't take more than a week, but IDK. Painting might take a couple of days. I do not know what is holding things up since ***** has not contacted me... but I am 69 and have Fibromyalgia and Chronic Fatigue and an 18 year old cat who needs multiple medications every 8 hours so I just want my kitchen back and be able to cook fresh food, and not have to do dishes by hand, microwave pre-cooked food, circuit breakers tripping, dig through boxes to find anything, walk to two different rooms to get cooking supplies and carry dirty dishes... I could go on and on. During the freezing weather I had to have radiator heaters going full time, so I ended up tacking up carpet runners over the un-insulated outer walls which include the plumbing for the kitchen... its a wonder I didn't have another flood. Also dealt with an ant invasion, and now the new cabinets or the boxes IDK which are smelling up the entire house so I'm venting heated air all day and night. This nightmare needs to end asap! Thanks!