Business ProfileforMcCashen Construction

I contacted McCashen Construction March 2022, and requested they come to my house to take measurements for two sets of doors that needed replacement. I was referred to McCashen by ************ where the doors were purchased. ****** **** took measurements in March and told me the way they do door replacements was to provide the homeowner with measurements, the homeowner then gives those measurements to ************ and finalized the door order details/order with them, once the doors are ready to install McCashen comes back to do the installation. ****** also stated that if the doors were built to his specifications and could not be installed, McCashen would take responsibility for the mistake. The two sets of doors were delivered to my house in Oct, and ****** came back to install them. ****** was only able to install one set of doors, because the other door set needed to be sent back to the finishing company. ****** stated he would come back to complete the installation when they were ready. When the doors came back, I confirmed the finish was adequate and double checked the size of the door frame. When I compared the door frame measurements, to the existing door frame I became concerned that the replacement frame and doors were too big to install. I relayed this information to McCashen, and ****** assured me they would be able to install them. He was schedule to come out to confirm this on Nov 18th, but we had conflict and needed reschedule. I left him four voicemails between Nov 17th and Nov 22nd requesting a call back. I received no reply from ****** so I emailed ********************* at McCashen on Nov 29th requesting a call back. I waited until today to follow up with **** ***, and explained that I was concerned about not hearing back from anyone and that I would be forced to reach out to the BBB if I didn't hear back. That resulted in a reply that contained inaccurate claims of me cancelling the second installation and stated they wouldn't continue to work with me.