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Find a Location

Windstar Cruises Marshall Islands, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWindstar Cruises Marshall Islands, LLC

    Cruises

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Windstar Cruises operates a fleet of small luxury cruise ships known for its intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts carry just 148 to 310 guests and cruise to 50 nations, calling at 150 ports throughout Europe, the South Pacific, the Caribbean, and Central America.

    Business Details

    Location of This Business
    2101 4th Ave Ste 210, Seattle, WA 98121-2392
    BBB File Opened:
    6/1/1990
    Years in Business:
    6
    Business Started:
    1/11/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Windstar Cruises
    Business Management
    • Mr. George Howell, Senior Director
    • Mr. Kirk Anderson, Member
    Contact Information

    Principal

    • Mr. George Howell, Senior Director
    • Mr. Kirk Anderson, Member

    Customer Contact

    • Mr. George Howell, Senior Director
    • Mr. Cameron Webster, Supervisor
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I booked a trip through Windstar Cruises including *****, ****** and ******. They cancelled the pre-trip portion of the trip to ****** and then eliminated the ****** portion of the cruise. This turned into a trip I did not sign up for, They could not provide the trip I contracted and refuse to refund my money.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Teresa T

    1 star

    10/04/2021

    I'm very upset. This was supposed to be our 40th anniversary trip.

    Windstar Cruises Marshall Islands, LLC Response

    10/06/2021

    Hello ********************************,Thank you for contacting Windstar Cruises. Were sorry to hear that you are unhappy with some of our ******************** policies. We recognize how these policies may impact your upcoming cruise, and your ability to go ashore freely at each port on your itinerary. We understand that the situation surrounding the ******19 pandemic is ever-changing. At this time our policy includes the requirement for guests to be fully vaccinated, and to wear masks inside public venues, and outside whenever social distancing cannot be maintained. Additionally, guests will need to book a Windstar shore excursion to go ashore as directed by CLIA (Cruise ********************************* Our Management Team continues to monitor the ******19 situation extremely closely, taking into account the recommendations of medical professionals and cruise line industry standards. Please know that they are actively reviewing these policies and discussing if changes are appropriate. The *************** of all our guests, crew members, and those living in the communities we visit, remain our top priority. Any changes to these policies will be updated on the *************** page on our website, we encourage you to check the page often for the most current information. Heres the link: https://www.windstarcruises.com/health-safety/ Our Reservations Team have been in contact with your Travel Advisor. They have outlined what options are available to you should you decide to postpone or cancel your Windstar cruise booking.We know that these are unusual times, but look forward to sailing with you in the near future! Kind Regards,Windstar Guest Relations

    Local BBB

    BBB Great West + Pacific

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