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Find a Location

Qualstar Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Qualstar Credit Union

      null Bothell, WA 98021

      BBB Accredited Business
    • Qualstar Credit Union

      4027 Tacoma Mall Blvd Ste K Tacoma, WA 98409-7701

      BBB Accredited Business
    • Qualstar Credit Union

      2502 Colby Ave Everett, WA 98201-2916

      BBB Accredited Business
    • Qualstar Credit Union

      1825 S 316th St Federal Way, WA 98003-5434

      BBB Accredited Business
    • Qualstar Credit Union

      617 S 3rd St Ste A Renton, WA 98057-7514

      BBB Accredited Business

    Business ProfileforQualstar Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/17/2006

    Years in Business: 72

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Qualstar Credit Union offers sound financial services to the general public and select labor unions,

    Products & Services

    Checking, Saving & Investment Accounts; Auto, Personal & Home Loans; Credit Cards; Online and Mobile Banking with Bill Pay & Electronic Deposit; eAlerts; 6 Branch Locations in the Puget Sound Area; Co-op ATM Network; Shared Branching Network

    Business Details

    This is a multi-location business.

    Find a Location

    Qualstar Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Qualstar Credit Union

        null Bothell, WA 98021

        BBB Accredited Business
      • Qualstar Credit Union

        4027 Tacoma Mall Blvd Ste K Tacoma, WA 98409-7701

        BBB Accredited Business
      • Qualstar Credit Union

        2502 Colby Ave Everett, WA 98201-2916

        BBB Accredited Business
      • Qualstar Credit Union

        1825 S 316th St Federal Way, WA 98003-5434

        BBB Accredited Business
      • Qualstar Credit Union

        617 S 3rd St Ste A Renton, WA 98057-7514

        BBB Accredited Business
      Location of This Business
      Bothell, WA 98021
      BBB File Opened:
      1/1/1997
      Years in Business:
      72
      Business Started:
      10/1/1952
      Business Started Locally:
      1/1/1952
      Business Incorporated:
      2/5/1997
      Accredited Since:
      4/17/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      147
      Business Management
      • Mr. Mark Nelson, President
      • Ms. Kelli Purry, Director of Communications
      • Ms. Cindy Blanchette, Vice President of Customer Care
      Contact Information

      Principal

      • Mr. Mark Nelson, President
      • Ms. Kelli Purry, Director of Communications

      Customer Contact

      • Ms. Kelli Purry, Director of Communications
      • Ms. Cindy Blanchette, Vice President of Customer Care
      Additional Contact Information

      Fax Numbers

      • (425) 957-4460
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin H

      1 star

      12/07/2023

      ??????QUALSTAR CREDIT UNION One of the most glaring issues is Qualstar Credit Union's deceptive fee structures. The fine print of their terms and conditions seems designed to confuse rather than clarify. Hidden fees, undisclosed charges, and ambiguous language plague their agreements, leaving customers blindsided by unexpected financial burdens. This lack of transparency is not only unethical but also erodes the foundation of trust upon which any credit union should stand. In addition, Qualstar Credit Union's unethical reliance on TransUnion, the lowest FICO reporting agency, reveals a distressing commitment to profit over member welfare. By utilizing this subpar credit reporting agency, Qualstar seemingly justifies imposing higher interest rates on its members, paving the way for predatory loans. This exploitative approach undermines the very essence of credit unions, eroding trust and placing financial burden on those seeking support. Members beware; Qualstar's dubious tactics prioritize revenue at the expense of your financial well-being, raising serious questions about the institution's commitment to ethical lending practices. Approach with extreme caution and consider alternative, member-focused financial institutions.

      Qualstar Credit Union Response

      12/26/2023

      Dear ***************,

      We have received and reviewed the compliant you filed with the Better Business Bureau. You mentioned hidden fees, undisclosed charges,ambiguous language in our agreements and concern with Qualstars use of TransUnion for obtaining credit reports. Qualstars sources for and use(s) of credit reporting information, and all membership and loan documentation governing and disclosing fees and terms, are reviewed and examined regularly for compliance with applicable laws and regulations.
      If there are specific fees and/or language you have concerns about and feel were not disclosed appropriately, please provide the details and we will investigate.

      Sincerely,

      Qualstar Credit Union

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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