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Find a Location

Heritage Bank has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Heritage Bank

      201 5th Ave SW Olympia, WA 98501-1063

    • Heritage Bank

      1001 SW 5th Ave Ste 250 Portland, OR 97204-1120

    • Heritage Bank

      202 Cowlitz St W Castle Rock, WA 98611-0060

    • Heritage Bank

      32303 Pacific Hwy S Federal Way, WA 98003-6003

    • Heritage Bank

      (range 100 - 199) S 1st St Kalama, WA 98625-9666

    Business ProfileforHeritage Bank

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers banking, escrow and loan services. This company is a financial institution. This company is a financial institution. This company is a financial institution. This company is a financial institution. This company is a financial institution.

    Business Details

    This is a multi-location business.

    Find a Location

    Heritage Bank has 43 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Heritage Bank

        201 5th Ave SW Olympia, WA 98501-1063

      • Heritage Bank

        1001 SW 5th Ave Ste 250 Portland, OR 97204-1120

      • Heritage Bank

        202 Cowlitz St W Castle Rock, WA 98611-0060

      • Heritage Bank

        32303 Pacific Hwy S Federal Way, WA 98003-6003

      • Heritage Bank

        (range 100 - 199) S 1st St Kalama, WA 98625-9666

      Location of This Business
      201 5th Ave SW, Olympia, WA 98501-1063
      BBB File Opened:
      11/14/2001
      Years in Business:
      97
      Business Started:
      4/1/1927
      Business Started Locally:
      4/1/1927
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Whidbey Island Bank
      • Bay Escrow
      • Bay Mortgage Inc
      • Bay Mortgage
      • Bay Bank Springridge at Charbonneau
      • The Cowlitz Bank
      • Bay Bank
      • Cowlitz Bank
      • Valley Bank
      Business Management
      • Ms. Cindy Huntley, SVP Retail Banking
      • Ms. Jodie Stewart, Escrow Manager
      • Mr. Craig Yoshino, CFO
      • Ms. Carol Coulter, Escrow Manager
      • Ms. Lori Blurton, Administrative Officer
      • Ms. Lynda Larrabee, VP/Administrative Officer
      • Mr. Jeff Deuel, President
      • Mr. Brian Vance, Vice President
      • Ms. Kaylene Lahn, Secretary
      • Mr. Don Rhodes, Chairman
      • Terri Salinas, Manager
      Contact Information

      Principal

      • Mr. Jeff Deuel, President

      Customer Contact

      • Terri Salinas, Manager
      Additional Contact Information

      Fax Numbers

      • (360) 992-6201
        Primary Fax
      • (360) 514-9520
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/09/2022

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      On Aug 30, 2022 I withdrew all funds from my checking account with the intent of closing the account. The very next day Aug 31, 2022 the bank charged me a monthly maintenance fee of $4 on my zero balance. I have never paid a maintenance fee before that I can recall. My average balance for August was over $7000. The $4 fee put me into a negative balance/overdraft situation. Heritage then started charging DAILY OVERDRAFT FEES of $5/day, although according to my mobile app they did not actually charge these daily (as of this writing they have charged them on Sep 3, 6, 7, 8). I called on Sep 7, 2022 to say close the account and waive those fees as it is unreasonable (and potentially unlawful) to charge daily overdraft fees on an overdraft that the bank itself caused. They said I had to email them. I did, and on Sep 8, 2022 they acknowledged my email closing the account. The account is still not closed and on Sep 9 I received a text reminding me of the total overdraft of -$23.88. My desired resolution is to remove all charges and close the account.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Meagan W.

      1 star

      06/05/2022

      I was attached to another mans business savings account with access to it for 8 months. I notified ****** and she looked it up in their system saw it and told me the name of the mans business my name was attached to through banking accounts. She said she would tell *********************, nothing ever happened. Then I told ********, she was surprised and she quietly said she would make my name disappear from his account. Later that day I decided to call the man myself and tell him about it, he had said that he was just in there that morning asking ******** about fraud on his account and that she said his account was safe, so he was glad that I notified him because they never did reach out to him that day. He went back to the bank and complained as well as closed all his accounts. Two weeks later. I get a letter in the mail stating that my business accounts are being closed and no reason explaining why. I went in and asked ********************* why and she told me she is closing my accounts due to my inappropriate behavior. Shocked and confused I asked why again and she said I am not allowed to contact another person banking through heritage about their account. She then said that if I contact him again that she will put a civil law suit against me. First of all, I would have never known how to reach out to him if they hadnt given me the name of his business! (Which is an even bigger breach on that mans privacy) I also have the right to contact him and the branch manager should not be threatening me. Though I already wanted to close out my accounts through this bank due to their insecure banking as well as the lack of their women in this branch doing their job, Im absolutely appalled by *** Bobinaks inappropriate behavior herself. Realistically, *** is closing my accounts due to the fact that the man went back to the bank and scolded her for it. So *** is now abusing her privileges as branch manager and closing my accounts due to her personal feelings and embarrassment.

      Local BBB

      BBB Great West + Pacific

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