Business ProfileforHonda Auto Center of Bellevue

September 19, 2023 at 7 am for an appointment. I advised the advisor that the shock absorbers seem to need replacement. Advisor took the keys and told me to wait for update. 10 hours pass with no update just with the response to come back the next day as the car isn't available. I call multiple times the next day, the manager is busy each time is what the employee on the other side would respond. I had to go to work but I was left unable to get my car as no one knew it's status. 3pm finally came along and I had made another desperate call to get a hold of the manager and they had verbalized we may come finally pick it up. 2 days fully without vehicle and lost of money not being able to get to work. I arrive and told to go pay for the service, as I review the paperwork I learn there was no actual manual service done. I was being charged for an inspection that took two whole days (without my permission to hold my vehicle for this long) just to confirm the shockers were a problem. The problem I initially came in to have fixed. I request answer why the shockers weren't fixed and they said they didn't have the part and for me to retrieve my vehicle - I would have to agree and pay the charge of a service I never requested; an inspection NOT a shock absorbers change. Honda gave me a report from the inspection with a cost proposal of the labor and charges to fix the actual shock absorber issue that went above $3000 and fix the belt as it was worn out. I later go to tire shop apart from this experience to find out from the mechanics there that the shock absorbers were in perfect condition but the tires were bad.This Honda location held my vehicle for extended time without permission, charged me for a service I did not request, made me lose 2 days of work - money loss, and created a fraudulent claim that my shock absorbers needed to be changed ($3000+ fix)I want my refund back as the inspection they claimed to have done was proven fraudulent by another mechanic.