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Find a Location

Hanson Motors Inc has 1 locations, listed below.

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    Business ProfileforHanson Motors Inc

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2300 Carriage Loop SW, Olympia, WA 98502-1018
    BBB File Opened:
    8/1/1982
    Years in Business:
    65
    Business Started:
    1/1/1959
    Business Started Locally:
    1/1/1959
    Business Incorporated:
    12/30/1968
    Type of Entity:
    Corporation
    Alternate Business Name
    • Hanson Subaru
    • Hanson KIA
    • Hanson Motors
    Business Management
    • Mr. Vincent Hanson, President
    Contact Information

    Principal

    • Mr. Vincent Hanson, President
    Additional Contact Information

    Fax Numbers

    • (360) 943-8476
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a 2024 Subaru Outback on December 28, 2023 from Hanson Motors. This is the 3rd car Ive purchased from them. My 2020 Outback had been totaled when I hit a cow. I had my insurance settlement and planned to pay cash for my new car.On December 28 I went in to alert Hanson that I was looking to get a new car and gave them the specs I wanted. I had no plan to get a car right then. But somehow we ended up negotiating a price on a car that was in another town that fit my needs. I made it clear that I was paying cash for my car. I also told them I had personal plates. I had no interest or need in financing, but they said I needed to. That it was just a formality and that I had 40 days to pay it off, no charges or penalties. I signed the loan paperwork even though it seemed weirdI didnt need a loan!I took them a check and they said it had to go to the bank. So I got a new check for $40,268.43 which was on the statement and drove to a Chase branch to pay off my car. The bank said it was a payoff and that I would get my title in a couple of weeks. No mention of other charges. Imagine my surprise when I got a bill for $236.98 for a loan I had never used. No mention of interest was made by Hanson Finance or I would have called off the loan. I signed the agreements, not thinking that interest would apply to a payoff before payments were required. They knew I was paying in full. I was a repeat customer. I trusted them that it was just a formality and that I would not have charges. I feel like I was badly taken advantage of, not listened to or respected. I could have just left them a deposit and paid for the car when I picked it up. I have heard of dealerships taking advantage of, but thought I was smarter than that. Apparently I was wrong and feel like an idiot for signing a loan I didnt need. I dont feel like I should have to pay the $236.98 interest. BTW they also ordered plates for the car when they knew I had my own. Cost me $50 to transfer those.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles P

    1 star

    09/21/2022

    Learned the hard way that this dealership's "nonrefundable deposit" policy for reservation of new Subarus in the pipeline is abnormal. Every other dealer I checked with afterwards refunds the deposit if you change your mind. If Hanson wants a nonrefundable deposit, just take your business elsewhere.

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