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Find a Location

Auto World of Big Stone Gap, Inc. has 1 locations, listed below.

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    Business ProfileforAuto World of Big Stone Gap, Inc.

    New Car Dealers

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    Additional business information

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On June 24, 2021 BBB contacted Auto World of Big Stone Gap, Inc. regarding their website, www.autoworldbigstngap.com, which makes the claim “AutoWorld is voted ‘Best of the Best’ New and Used Car Dealer”.  BBB requested substantiation of who voted Auto World “Best of the Best”.  

    To date, the business has not responded and the website remains unchanged.

     
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This firm offers sales and service of new and used vehicles.

    Business Details

    Location of This Business
    721 E 5th St N, Big Stone Gap, VA 24219-2405
    BBB File Opened:
    12/6/1995
    Business Started:
    4/1/1982
    Date of New Ownership:
    12/21/2016
    Business Incorporated:
    3/8/1982
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Elmer Lester, Vice-President
    • Chantz Scott, President
    Contact Information

    Principal

    • Chantz Scott, President

    Customer Contact

    • Chantz Scott, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/26/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I traded my car to one of their cars on the lot on March 27th around the end of March sometime, thought I was getting me a nice car and all, got home found out they had sold me their car that had a reject sticker on it, had been wreck before they ran through the garage to resell it, had a busted radiator, and the break light, and tire sensor, bbs contraction light had stayed on all the time, between the time I bought it from May 23rd, I guess I drove it maybe a week at the most bc it has been at the shop all this time, when ya work, u need a vehicle to get back and forth, and I call and told the managers at auto world but they didn't seem to b concerned about what was gonna on, so, May 16th the car they sold to me broke down and I had to get it towed in and it's parked at a local dealership garage and I guess it's still there I don't know, bc I got tired of dealing with the auto world, I called them and told them I was gonna go take my tags and insurance off and they can come get it at the local garage where I had to pay to get it towed in..Then they wanted me n my mom to lied to when we got a call and they ask us how much we made and I said no I don't lied, church gonna people doesn't lie, and then they put my mom name down as the buyer and me co signer, and she didn't even give them permission to do that, and I'm the one that was buying the car not my mom, she was supposed to b the co signer, then they messed up on our home address put in someone else name and stuff, it has gave me a headache this auto world has and now I'm complaining about it, something has to be done, thanks
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Western Virginia

    BBB Reports On

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