Business ProfileforHearing Health Associates, PC

I met resistance at the desk the first time I arrived but looked over it because Dr ******* was professional. I got pushback because the lady at the front desk wanted to make a copy of my military ID as I am an active duty Marine and my health benefits number is on our IDs but it is against the law to make a copy of a military ID. I finally got through to the woman at the desk that she cannot make a copy of my ID though she was very stubborn and rude. When I saw Dr. ******* all went smoothly. I then wait for a call back concerning hearing aids. No call back comes. I then call and call and call. Most of the time no one answers, when I do get ahold of the woman at the desk she presents like a guard dog that is rude and will not answer anything or let you talk to anyone. I have had to personally coordinate all aspects of this care by continuously calling my primary health care provider and hearing health associates, sometimes at the same time on two different phones. I finally got in to get my counseling about hearing aids and let my frustrations go. Afterward, the same thing happens. I have to push and pull every step of the process to get anything done while facing the rudest most unprofessional contacts in healthcare that I have ever met. As an active duty Marine, I have never had a problem with coverage for the last 20 years except for this place. I believe that hearing health associates just dont experience active duty service members nor know how to service them as they most likely only see reservists, retirees, and veterans whose coverage dont cover hearing aids as it does for active duty service members. My Hearing Aids are covered in full and currently authorized yet they still won't get them unless I pay out of pocket. I have never had to pay out of pocket for care for anything for the last 20 years. ******* has called as well but no one answers. If they keep dragging their feet I will be retired and then not be covered as I am now. This place is a trainwreck