Customer ReviewsforSteven Toyota

I purchased a 2019 Certified Pre-Owned Kia Forte from Steven Kia. I was sold an extended warranty as well. I started having issues with my radio screen and the defrost motor so I called Kia to verify I still had a warranty, they verified, i called Steven Toyota to set up an appointment to have the issues looked at and eventually repaired. It took over 3 1/2 weeks for them to verify I had a warranty! I was given the run around over and over. I was being told they were unable to see the warranty in there system therefore it did not exist. After explaining it was an extended warranty, I even sent them the receipt showing i purchased it, they called Kia and verified the warranty but said they weren't sure it was still valid. Eventually I sent an email thru their website and was contacted by a sales person who was able to have service finally set up the appointment and verify everything, I was told I would be receiving a loaner car since my vehicle also had a recall. I called the day before my appointment to verify the appointment and the process for the loaner, and was told "we don't' have any loaners but we have a shuttle if your staying local". I had to arrange a ride from Toyota to work, since its not local. After they looked over my vehicle I was called and told "sorry, nothing that is wrong is going to be covered under warranty, it seems you purchased the worst warranty possible, so for today's visit you owe $150.00!!!

My experience was completely unprofessional and disreputable. I will never go back to this dealership and will advised my friends and family to do the same. Character limit did not support all of the text of my full experience. In short, I was given the smoke and mirrors treatment. I was lured to the lot to purchase a 2021 Ford Bronco that actually never existed. I was passed off to numerous reps that ultimately tried forcing a 2022 Ford Bronco down my throat that was way over my previously established price range. I can honestly say I have never seen a staff get so genuinely mad/disrespectful towards a potential customer as the Sales Manager and Sales Consultant did in this situation. You would have thought we physically spat on the paperwork. It happened so quickly it was like a light switch had been flipped. The Sales Manager began to talk down to my wife and I as if we were complete morons for not accepting this ever so gracious deal presented in front of us. He expressed that he could go sell the vehicle at an auction for more than he was selling it to us. He would use that money to purchase 2-3 more Corolla’s to bring on the lot to make a better profit and why on earth were we exploring vehicles in this price range if we couldn’t afford them. We should be looking at vehicle $20k cheaper. I immediately cut him off and explained that I came in today for a 2021 Bronco coming onto your lot in the coming days. It’s my understanding it will be listed at a price point that matches our budget, per the original sales rep we worked with earlier that day. The Manager aggravatedly tells me that vehicle isn’t ours. He explains, “that would be like me trying to sell my neighbors vehicle. It’s not mine.” Completely blindsided by this information, and practically breezed over as if it’s nothing, he continues to talk down to my wife and I which at that point I’d had enough. We left.

Had pre-aproval for a loan from my personal bank the week prior, had the check in hand on Wednesday the second week with plans to pick up my truck that Saturday. I called ahead to the dealership to verify that everything was squared away on Friday for pick up due to schedule changes on my end. When I showed up on Friday with check in hand, they informed me that they had just been told that the truck wouldn't pass state inspection due to the steering gear needing replaced and that part is on back order till the end of June. My counter offer to keep the deal on was to have a complete fluid flush including the clutch fluid, front and rear differentials, transmission, and transfer case. Aledegedly that was out of their budget but they wanted me to sign the contract and wait another two weeks for the truck to hopefully be done. The worst part about this whole ordeal is the fact that I showed up to the dealership to buy a 2022 tacoma that was listed on their site and came to find out that it wasn't even scheduled to be on their lot till the end of July 2022. In retrospect I should've just walked away to begin with once I knew that the truck wasn't even there. 10 out of 10 will never shop at Steven Toyota ever again, I ended up being stranded in Harrisonburg, an hour away from home making my wife go out of her way with my two month old son to bring me money for fuel just to make it home.