3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rhonda C
1 star09/11/2023
Every disappointed in the service department. Bought used Kia in January. It broke down in July we took it in and they did a couple things to it and we were to watch oil consumption for 1000 miles. It went through a quart in less than 2 weeks was told to bring back in that they were having problems with engines. Was told they would look at it with in 2 weeks went in after 2 weeks they said now it would be 4-6 weeks before they could look at it. This problem started July 13 and we still don’t have answers. We have bought several cars from Hart over the years and have never had the problems in the past. We bought the car because we needed it and now we are having to try and work transportation out for work. This is not acceptable. .
Hart Motor Company, Inc. Response
09/12/2023
We are in the process of working to get your car in as we have other customers who are ahead of your work order with similar issues. This is by no way an excuse, but unfortunately just the facts of the matter.
You are important to us, and we hope to get you some answers regarding repair parameters, and rental car options as soon as possible.
Review from Jeniya C.
1 star03/28/2023
Absolutely horrendous customer service. The manager at this dealership began to raise his voice and get angry simply because I said “MSRP” means manufacture SUGGESTED RETAIL PRICE. Which can be confirmed from a quick google search. He proceed to get loud and tell me that I was wrong, lying to consumers is just disgraceful. I guess they forgot word of mouth and reputation is what keeps a company going!Hart Motor Company, Inc. Response
03/31/2023
Thank you for your heartfelt comments. We agree with your definition of MSRP. Most other new car dealers in our current climate are adding thousands of dollars to the "MSRP." As a company, we consciously made the decision NOT to charge thousands OVER the Manufacturers Suggested Retail Price. We felt that their strategy was short sighted, and would not be fair to our family of customers who have been buying from HART for generations during our 86 years serving the Roanoke Valley and beyond. It is our hope that you'll reconsider our offer, or discuss other options that we have available to you, whether that is a different model, or one of our many used vehicles which carry warranty coverage. With sincere thanks for the opportunity to serve you..Review from Mandy
5 stars08/03/2021
Eric D went out of his way to help me. I was going thur a rough patch going thur a divorce and had to sell my SUV that i loved so much. But he made me feel like a million bucks when i got my new car. I will go see him again when it is time for my son to get a car.Hart Motor Company, Inc. Response
08/16/2021
Thank you for your kind words. I will let Eric know of your great comments.
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