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Business ProfileforBlackwell Automotive, Inc.
New Car Dealers
At-a-glance
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Overview
This firm offers automobiles and trucks for sale.
Business Details
- Location of This Business
- 4874 Riverside Drive, Danville, VA 24541
- BBB File Opened:
- 2/15/1987
- Years in Business:
- 64
- Business Started:
- 1/1/1960
- Business Incorporated:
- 9/4/1970
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Torrey Blackwell, President
- Mr. Scott Davis, Service
- Ms. Karen Dobson, Service Manager
- Ms. Debbie Morris, Office Manager
- Contact Information
Principal
- Mr. Torrey Blackwell, President
Customer Contact
- Ms. Karen Dobson, Service Manager
- Additional Contact Information
Fax Numbers
- (434) 797-2407Primary Fax
Phone Numbers
- (800) 680-3134Other Phone
- (800) 709-4802Other Phone
- (434) 797-2407
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 09/03/2023 I emailed Blackwell Kia to inquire about a new vehicle they had listed on their website for sale. On 09/04/2023, I received two responses (email) back from them, asking me for information that wasn’t pertinent to the transaction at this stage because I hadn’t even spoken with a salesperson yet. That same day, ***** called me from the dealership and I asked her my initial question of “is this vehicle available?” and she said yes it is. I informed her that sounded good and she asked when I would like to come look at it. I advised her I was 2 hours away so she set me up an appointment for 12:45 that day.
When I arrived at the dealership, a salesperson greeted us and I told him about the vehicle I was there for. He said let me go check and I’ll be right back.
When he came back, he said the vehicle was NOT available because it had sustained damage during transport and was in the body shop! He also informed me that the lady that told me it was available is at a third party call center in another state and they didn’t know what they were talking about there.
Needless to say I was not happy having driven 2 hours, having wasted my time and gas and had a 2 hour drive back home all for nothing.
Who wants to buy a $52k brand new vehicle that’s already been painted/had body work done and is that even legal for a brand new vehicle??
I was very frustrated and told the salesperson we were leaving and he said ok. No manager or anyone came out to see what was going on. I told them I no longer wanted to be contacted by the dealership because that wasn’t good business in my opinion.
Yesterday I received 2 texts from them and a phone call from the sales manager. I replied and told them not to contact me anymore, in any way.
Today, 09/06 I have received a text and a phone call from them to “finish my deal”.
I have all of the emails, texts and calls saved and am informing Blackwell to cease and desist all contact with me in any manner. Complaint filed with FTC also.
Read MoreCustomer Reviews
2 Customer Reviews
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Most Recent Customer Review
Grace K
1 star
11/06/2023
I am a senior citizen, and Disabled Veterans Wife. My husband Ben passed away Nov 26, 2022. Because he had always handled the our vehicle maintenance and repairs it was hard for me to take it over due to the stress of years of taking care of him over the years, I had a heart attack and several strokes. My husband had long stopped taking our Van to the Chrysler and Kia dealer here in ***** **. So I thought it might be good to try the dealer in Chrysler , Kia Dealer, in Danville Virginia thinking to take both my 2019 Kia Soul and my 2008 Chrysler Town and Country to one place. Well that was that biggest mistake every. They Robbed me of over $700.00 through lies and deceptions. I was given a appointment for Tuesday, Sept 19,2030 at to have my Chrysler Van's Steering Angle Sensor service and replacement. I arrived 15 minits. early and was told by Marty that there was no appointment scheduled for me, although the day before I was sent a text message Monday Sept 18 2023 confirming my appointment . Due to my strokes, Every time I had an appointment, I got a text the day before. Marty also told me that my part had not been ordered and that I would need to pay $600.89 in advance to order my part. So I paid for it in advance Sept. 06, 2030. Only to find out later that they had ordered the wrong part and now wanted me to pay in advance for their error. They took advantage of my Stoke and heart attack that has left me week vulnerable. They knew I had lost my husband and could not do stress. So they refused to refund my money. There is so much more to tell, I gave them a chance to make it right, since they profess to be Christians. I even sent them Bible scriptures to warn them of what is to come. They chose to do evil. So they have left me no choice but to sue them in court. The Manager also said they would not refund my money. They have shown just how wicked they are. There is more to tell, But I will save that for the law suite. If I could give them a minus I would.
Blackwell Automotive, Inc. Response
11/07/2023
Ms. *****:
I think there has been some confusion over the repair being covered by your service contract and I'm very sorry! My fixed operations director Karen ****** has called and texted you several times to discuss the issues, but y'all have been unable to connect. Please give her a call. ************ Ext **** or her cell is ************. It's our hope that we can find a solution for you!
Torrey Blackwell
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