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Consumer Complaints

BBB Accredited Business since 08/01/2002

B & B Roofing & Exteriors

Phone: (519) 637-3707Fax: (519) 637-3707

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
05/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
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In October 2013, I contracted B&B Roofing to replace my flat roof, ************************************ I was told that the roof would be re-pitched if necessary, so that it would drain properly.
In April of 2014, the old roof was removed and the new roof was put on. The new roof is one and a half inches lower that the drain, so there is a permanent puddle one and a half inches deep that covers three quarters of the roof. The original contract says that they would put plywood on the roof, before they put the roofing material down, they didn't do this, this is in part the reason that there is an inch and a half difference between the roof and the drain.
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Desired Settlement
I would like B&B roofing to remove the flashing, remove the rubber roof, put down the plywood needed to raise the level of the roof so that it drains properly when the rubber and flashing are re-attached.

Final Consumer Response
I have been in contact with B&B roofing, they seem sincere in their desire to fix my problem roof.
I think I might have been premature in regards to my complaint. So I would like to retract my complaint to give them a chance to make things right.
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Industry Comparison| Chart

Roofing Contractors, Windows, Doors, Construction & Remodeling Services, Siding Contractors, Eavestroughing, Gutters & Downspouts

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.