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Find a Location

Accell Roofing Inc. has 1 locations, listed below.

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    Business ProfileforAccell Roofing Inc.

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 19/3/1993

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    76 Byron Ave. E., London, ON N6C 1C7
    BBB File Opened:
    27/5/1991
    Years in Business:
    33
    Business Started:
    1/4/1991
    Business Incorporated:
    1/4/1991
    Accredited Since:
    19/3/1993
    Type of Entity:
    Corporation
    Business Management
    • John Acton, Owner
    Contact Information

    Principal

    • John Acton, Owner

    Customer Contact

    • John Acton, Owner
    Additional Contact Information

    Fax Numbers

    • (519) 434-6195
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    On July 2020 I hired Accell Roofing to replace my dry roof without any leaks. It was completed that summer and from then on until now I have experienced many problems with the new roof. Once completed I had to call them back as they had left a terrible mess all over the back deck including nails, combs and socks. As the fall rains began I started noticing puddles in my garage floor. I called the roofer back and they returned and attempted to fix the problem. I had to call them back at least 3 times for the problem to be correctly repaired. they said that if it continued they would have to replace the flashing towards the back of the house as well as he one they corrected in the front. They did not attempt to repair the problem in the attic caused by the leak in the roof. I then noticed my drywall in my family room ceiling looking like it was bubbled. I called them back again and they once again repaired the rest of the flashing. I requested that they repair the drywall in the house and they agreed at first, then they said no due o the problem being my siding was the actual problem not heir roof. we then had another roofer come by the house to see if he can tell us what was actually wrong and he said that it was 100% the step flashing wasn't installed properly. he also sent me photos to prove it was the roofers mistake and not the siding. if it was the siding I would have signs of leaks in my home. Accell is saying they removed plywood from the home in that area, however he cannot prove that the plywood was rotted he never sent me any photos of it and it is the natural thing to do when replacing roofs to replace any wood that might have started to rot. At this time I have had too get the drywall in the garage replaced as well as the drywall in the home repaired and painted I believe the fault lies with Accell and the reason this claim is over a year is because it has been ongoing since the roof was replaced. ******************************************************
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rick H

    5 stars

    01/01/2022

    We recently had our Heritage Home roof replaced by Accell, and had an excellent experience. John the owner was fantastic and clearly explained what was best for our cherished home. They cautioned us of a few things they might encounter throughout the process. We were appreciative of the honestly and professionalism demonstrated by their entire team. We are extremely pleased with both the work and visual appearance upon their timely completion.

    Local BBB

    BBB Serving Western Ontario

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