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Atchison (S.W.) Plumbing & Heating Ltd.

Phone: (519) 652-2968Fax: (519) 652-3203

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
02/18/2014Problems with Product / Service | Read Complaint Details
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Complaint
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I called Atchinson plumber to address a leak complaint at my property on Saturday February 8th 2014. The plumber arrived at the property, and was met by my agent ****. The plumber ran the water, stated that he didn't hear anything, and said that he could not find any leaks. ****************************************************************************** My agent contacted me and said that the plumber found nothing. I spoke with the plumber and he confirmed.. said he would like to come back at a later date, and pay additional fees, so that he could cut a hole in the wall to see if he would be able to find anything... I now have a bill to pay ********************************************************************* am being charged for 2 hours of work plus the additional weekend fee, when he was there for 30 mins. *******************************************************

Desired Settlement
I would like the company to offer a full refund for the assessment I am being charged for *************************

Business Response
***************************************************************************** We were called to site to investigate a leak. My plumber ******** ran all the fixtures and found no visual evidence of leaks and did not hear dripping as reported by the tenant. Our plumber informed **** that he saw no water staining or cracking to provide evidence that a leak had been there in the past either. If he wanted us to investigate further we would need to cut holes to view the plumbing. **** (her agent) told our plumber specifically that he would not stay ************************************************************************** told him we can reschedule for during the week if he wanted, he agreed. When ****** called we explained all this to her, she told us ************************* that we were charging her for not doing anything - I told her she should speak to her agent *******************************************************. about 10 minutes later the agent called me back ********************, I told him what I told her,******************************, I told him that as there is no apparent leak it should be left as is until something shows up, the dripping sound could have been a different noise that the tenant thought was water. I asked him why we were being accused of trying to leave when he was the one that suggested putting further work off *******************************,****************************************************************************************************** Our time is too valuable to waste on issues like this so I will delete the bill, this is no way an admission of wrongdoing**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.