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          The Service Professor LLC has 1 locations, listed below.

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            Business ProfileforThe Service Professor LLC

            Electrical Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.2/5stars

            Average of 128 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            13 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/21/2001

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Service Professor is one of the largest home service and repair companies in West Michigan! We serve customers in 7 counties providing electrical, plumbing, heating and cooling, and sewer service and repair services.

             

            The Service Professor LLC states they offer electrical services, plumbing services, heating and air conditioning.

            Products & Services

            This company offers electrical, plumbing, heating, cooling, and sewer cleaning and repair services.

            Business Details

            BBB File Opened:
            7/18/2001
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            7/1/1980
            Accredited Since:
            8/21/2001
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • AGH Ultimate LLC
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Brad Krause, President
            Contact Information

            Principal

            • Brad Krause, President

            Customer Contact

            • Brad Krause, President
            • Tony Krause, Controller
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring an electrician

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Service Professor said they could clear my sewer line. They took the toilet off and augered through the toilet. That was not successful. The next day a crew came out, and could not find the city's sanitary clean out line, so they made their own. They snaked out the line and said it the clog was on the city's side by the street. Supervisor ******************* was called at the *****************. **** discussed with Service Professor that what they were trying to do was wrong. They wanted to line my pvc piping but **** told them the only reason to do that was if it was **** piping and it was not. **** told them if they had contacted him originally none of this would have been done. They originally wanted to charge me $12,789.00 but **** told them since they didn't the job, they shouldn't be charging me at all. Service Professor said based on the work they had done they ended up charging me $5,186.19. At this point, Supervisor ***** called Roto Rooter and once they got there they had the line cleared in around 15 minutes. They charged the city $273.95. This is a huge difference in pricing. This is definitely price gouging. I am currently making monthly payments to Synchrony through the contract I had to sign with Service Professor. I do not think I should have to pay this amount, when they didn't complete the job.
            Read More

            Customer Reviews

            128 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dawn F

            03/11/2024

            Very pleased with their work.Wouldn't hesitate to call them again

            The Service Professor LLC Response

            03/15/2024

            ****, thank you for taking the time to leave such a great review! We are so happy to hear you had such a great experience. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project.

            Local BBB

            BBB in Western Michigan

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