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Find a Location

West Michigan Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • West Michigan Credit Union

      1319 Front Ave NW Grand Rapids, MI 49504-3256

    • West Michigan Credit Union

      825 Division St Big Rapids, MI 49307-2229

    • West Michigan Credit Union

      758 S Chestnut St Reed City, MI 49677-1395

    • West Michigan Credit Union

      215 Bell Ave Cadillac, MI 49601-1103

    • West Michigan Credit Union

      316 Care Center Dr Manistee, MI 49660-2206

    Business ProfileforWest Michigan Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company is a credit union offering banking including savings, checking and lending services.

    Business Details

    This is a multi-location business.

    Find a Location

    West Michigan Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • West Michigan Credit Union

        1319 Front Ave NW Grand Rapids, MI 49504-3256

      • West Michigan Credit Union

        825 Division St Big Rapids, MI 49307-2229

      • West Michigan Credit Union

        758 S Chestnut St Reed City, MI 49677-1395

      • West Michigan Credit Union

        215 Bell Ave Cadillac, MI 49601-1103

      • West Michigan Credit Union

        316 Care Center Dr Manistee, MI 49660-2206

      Location of This Business
      1319 Front Ave NW, Grand Rapids, MI 49504-3256
      BBB File Opened:
      9/1/2009
      Years in Business:
      68
      Business Started:
      1/1/1956
      Type of Entity:
      Corporation
      Alternate Business Name
      • Morton Manistee Federal Credit Union
      • Manistee Federal Credit Union
      Contact Information

      Principal

      • Mr. William "Bill" Keim, President/CEO

      Customer Contact

      • Mr. William "Bill" Keim, President/CEO
      • Mrs. Debbie Hansen, Loan Officer
      • Mrs. Kristi Adamczak, CEO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jason D

      1 star

      11/19/2021

      Had a issue with a transaction that should not have gone through, I am a deaf/hearing impaired disabled individual I could not hear the representative on the phone so I had my wife speak who is also on the account. My wife tried to explain the severity of my hearing and the representatives response was insinuating my wife was lying and a tiny verbal confronting lead after, we filed a complaint with the state. We also spoke with bank management who acted so concerned and apologetic and said they were concerned about how we were feeling. Then they responded to state complaint and the response was a complete different experience. Very rude, has no concern of how we felt and put the whole blame on me and the response does not justify their employee the right to discrimination against disabilities We are pling out and taking this as far as we can. I would never recommend WMCU to anyone

      Local BBB

      BBB in Western Michigan

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