Business ProfileforThe Service Professor LLC

Service Professor came out on 11/30 after they had cleared my drain to run sewer camera. Found issues with piping, gave me a quote with two options. 1st option was to install one liner in the main line. 2nd option was to install two liners, one on the main line and one on the secondary sewer line for approx. $2,000 more. Txx was pressuring me to make a decision that day since it was the end of the month and he couldnt promise the discounts for next month. I went with the two-liner option for almost $14,000. I had to finance it - did not have the full amount to pay. The financing put a financial strain on me for the next 18 months.On 12/5 the plumbers came out and did the work. During the process they cut my fiber line so I had no internet and could not work from home for a week. They were unable to put a liner through the secondary line since they discovered a hole. They tried putting a PVC pipe through but could not get it past the hole. One week later I started noticing water in my basement in a spot near the secondary line. After dealing with the water for a bit, 1/14 I texted the sewer supervisor ***. He called back and said they believe the water from my kitchen sink, dishwasher, and sump pump is recirculating back through the hole in the secondary pipe and leaking into the basement. He said they could fix the hole for another $7000. I declined and told him I just had spent $14000 and the job was incomplete. I shouldnt have to pay anything with the 20 Year No worries warranty.I've been trying to reach out to Service Professor on 1/19, 1/22, 1/23, 1/30, 1/31 I received one call back with no resolution. Received no response from calls on 2/1, 2/2, 2/5, 2/6, 2/7, 2/8. See full timeline in separate document. The resolution Im looking is A: Service Professor honors the warranty and fixes the problem they created in secondary line since they couldnt finish the job or B: Give me a refund of the approx $2000 difference between the one and two-liners costs.