4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ava C
5 stars12/22/2023
Amazing company and great deals. Their customer service is second to none, they are pleasant and extremely knowledgeable. I was lucky enough to speak to the owner **** and he gave me great recommendations for the pens lover in my life, made me a bit hit!Review from Dr Aileen Y
5 stars12/14/2023
As someone with a passion for fine writing (over 300 inks, a wide range of fountain pens from MB to ****), Im connected daily to a vibrant community of people with similar interests and varied levels of expertise. I am delighted to have found Endless Pens through the recommendation of a long time pen aficionado. When I had an issue with a lost pen, the customer service line staff went above and beyond to assist me. I have since purchased more products without any reservations. Delivery is faster than even the most upscale brands. I am especially thrilled about their Hatch Program which helps artists turn their creative dreams into reality. I look forward to more purchases with Endless Pens especially from their Hatch artists!Review from K. F.
1 star10/24/2023
Sold a defective product. Then, it was replaced with another defective product and claims I must not like it. This is not the case.
Endless Pens, LLC Response
10/30/2023
Dear *****,
We appreciate your negative feedback and as we had mentioned to you in our various interactions was that you should visit the ******* *********** because of the issue you were facing.
It is apparent from your threads on various platforms that your intention is to defame our company for reasons unknown to us as your issue was addressed. One such thread on ******** that shows the extent of your defamation is linked below so that the public can see that you are simply trying to defraud a company.
***********************************************************************
I think from the responses on this thread future customers will be assured that our company did nothing wrong as it relates to your order.
Customer Response
11/01/2023
My issue was not addressed by the company that sold me the pen in question. I am now paying more to get it resolved. They twisted my words and sent private conversations about ne, discussing what they thought was happening. It was not the truth. And yes, I discussed what happened in related discussion groups. It was confirmed by others that this company does have issues.Bottom line is that I purchased a product that did not meet a new product standard. One expects a new item to perform as advertised. It did not. I am not defaming this business. Simply reporting my experience.Review from Amy E
5 stars08/21/2023
Excellent small business run by real people who care about serving their clients! Highest quality products.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.