Business ProfileforAM Used Auto Parts

I bought a volkswagen passat engine from AMauto parts. For $3,500. When the mechanic replaced the engine, the computer immediately indicated an error. it says EPC. The engine had no power. Now, after 2 months, it is smoking heavily. AMauto does not want to enforce the warranty. We asked them by email for 2 months, and at the end they declared that there was no guarantee. A dirty company, don't buy from them!!!!!!!!!! They are only nice until the auto parts are sold, after that they don't care about anything. At least $4,000 in damages. because now I have to get the engine repaired, again. my own money.

Thank you for your feedback. However, I must clarify that your claim is not accurate. We have communicated with you both via phone and email. During our conversation, we requested that you provide diagnostic reports and installation receipts so that we could assist you in filing your claim. Your response indicated that you believed there was no need to provide any documentation or perform any work on the engine. We regret any difficulties you are experiencing with the engine purchased in April. When you are prepared to send us the requested documentation, we will be more than willing to offer our assistance. Thank you.

This is not true. In addition to diagnostics, you also asked for things that a customer is not obliged to do. When installing the engine, you expected the mechanic to take the engine apart and replace all kinds of seals... Well, I think that if I buy a completely flawless, well-functioning engine, then I expect our mechanic to no longer need it here. take it apart again! Moreover, under normal circumstances, the warranty is lost exactly when the motor is damaged by the customer. You expect the buyer to take the engine apart and fix it. No, it would have been your task to hand over a complete, well-functioning engine. There is no such thing anywhere in the world where we ask the customer separately to have the engine here, but to take it in and have it repaired, because only then is the engine guaranteed. No!!! The buyer does not have to disassemble the engine or touch it in any way. And you refuse the warranty precisely because I, the buyer, did not take the engine apart and fix all the faults. if I have to pick up the engine with an edge, then it's already bad. What is it that the warranty is only valid if the customer has inspected and replaced everything in it!!!??? Because that's exactly what you asked for. e.g. Oil • Oil Filter • Valve Cover Gasket • Oil Pan Gasket • Rear Main Seal • Front Seal • Intake & Exhaust Gaskets • Thermostat You basically change the oil filter and the oil. But not the rest, which involves disassembling the engine! A customer cannot be expected to disassemble the received engine! This is absurd. The warranty would be voided exactly if the customer disassembled the engine. In normal countries! So what you asked for is not right! By the way, the engine was already bad at the moment of installation!!!! You didn't even renovate it, you didn't repair it. only one used engine is being sold as is. you are disgusting.