Business ProfileforHSN

On May 1, 2024 I purchased a HP computer from HSN because I was needing a way to watch my zoom meetings with my Doctor. I was watching HSN and their salesman convinced me that I would not have any issues because of Windows 11* for security and a Better Brains learning program to help me understand how this computer works. i am not good with technical stuff since my cancer surgeries. so i really needed a computer. HSN said I would receive a package worth $1038.04 but just received the computer. I called to complain but they said it wasn't their fault. It was shipped by New Age Electronics. I sent them messages on their website but no response. I have had nothing but frustration since my computer arrived without the bundle of vouchers. *o, when I finally got help from HP (Computer brand) to help me use my computer because i couldn't get it to work they said I would have to get rid of ********* Windows 11* mode. The * mode for safety they said. They couldn't help me unless they can connect with my computer by removing * mode. And if I want their help this is the only way they can do it. Plus once they help you after I, myself removes * mode by following prompts told by me by HP to remove ********* protection needed for security. then I also find out that once you do this you can not go back to Windows11*. I am now stuck with Windows 11 without * for my security. But I can now buy a subscription to McAfee because i have it free according to my computer for just 1 month. This all could have been resolved when I called them when I received the computer without my bundle but they said their hands are tied. *o, I ask for a supervisor to help expedite getting my computer bundle and again just patronizing me. The next day all I received was an e-mail that my order was cancelled. This computer now had all my personal information, I D sign in passwords, My name could now be victimized by this computer I purchased from HSN. HSN has Victimized me to the point of me throwing up!