At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 8985 Fontana del Sol Way Ste 100, Naples, FL 34109-4365
- BBB File Opened:
- 7/20/2001
- Years in Business:
- 39
- Business Started:
- 4/16/1985
- Business Incorporated:
- 12/12/2017
- Accredited Since:
- 5/15/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of REGISTERED for this business, issued by Florida Division of Certified Public Accounting. The expiration date of this license is 12/31/2024.
These agencies may include:
Florida Division of Certified Public Accounting
240 NW 76th Drive, Suite A
Gainesville FL 32607
http://www.myfloridalicense.com/DBPR/certified-public-accounting/
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Jay D. Hillis, President
- Contact Information
Principal
- Mr. Jay D. Hillis, President
Customer Contact
- Mr. Jay D. Hillis, President
- Additional Contact Information
Fax Numbers
- (239) 597-7460Primary Fax
- (239) 597-7460
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Win E
11/09/2021
Meanwhile his emails were going to spam and directly into the trash probably because their email address looks like spam ending in "ustaxacc.com." I had added him to safe sender, and to contacts right away, some of the emails went through but not about 8 of them. He was making a lot of other odd mistakes and my experience was very different from the year before. In asking for specifics about the the ten thousand dollar deduction $10k loss I would be able to claim on my personal taxes from my S Corp, I was told I did not qualify. I asked why specifically. I got a generic tutorial that did not seem to apply to the law and that was not about my personal specific situation, which I bought up subsequently. I was in finance. I understand financial conversation very well and I'm a perfectionist about the organization of my taxes. He sent an article about the law which I had already read. I told him I read it and it looked like I qualified, why, specifically, did I not qualify? He didn't respond. I asked over and over and got no response. I have all this correspondence. I asked him if he was well, was he having trouble somewhere as I was genuinely concerned? Then I heard nothing. I assumed he was busy and was going to answer when he had time. Nothing. That was the end of May 2021. I emailed upper mgmt November 8, 2021. They forwarded an email from May from Dan P. saying he resigned which I did not get - it went to trash I assume. Dan P. said my taxes were at the front desk in May. Yesterday after mgmt, Jay H.' email, I asked if they had my taxes. I asked if they would throw out original taxes? I asked why, if Dan P. knew I was having trouble with his emails going through, did he not call or text when I did not respond or pick them up. End result - I've asked mgmt (Jay H.) two or three times if they had my taxes as I was upset that they may have been thrown out. He is not responding. I asked for a brief one sentence answer; Mr. H.has not responded. I guess USA Tax Accounting in Naples, FL throws out original taxes with original receipts despite having email bounce backs and trash problems known to the accountant. They also don't answer specific questions. It was a completely confusing experience and I'm not confused by finance. I'd never recommend them. I often provide resources to people. People deserve specific answers to clear specific questions, not - no reply - I resign = to the trash.
U.S. Tax Accounting, LLC Response
11/09/2021
Customer Response
11/09/2021
1. Since I did not receive Dan P's email saying there would be no further communication/resignation - I got in touch on November 8th, of course by email not know anything was wrong, to find out what was going on. I thought he left the company. I wouldn't call that disregard. 2. The only response I received from Mr. H. on November 8th was a copy of the resignation email. It did say no further communication on an email from May that I did not receive but I have a right to know if they were still holding my taxes now in November. I was very polite 3. I did explain in reply (2 short paragraphs) and asked if the extension expired, explained that many of the "usataxacc.com" emails were being auto-trashed so that Mr. H. would understand my 2 questions and why I was writing - did the extension expire? do you still have my taxes at your office? I just had 2 simple valid business questions. 4. Finally I sent 2 one or two sentence emails asking where my taxes where, did they throw them out? No response. So I now have a response but I had to write to BBB to get it. I'm glad I did now.
I asked for my taxes back. No response. I asked again. No response. Finally, there was no arguing. I was asking for an answer to a question that Dan was not answering in a way I understood. Mr. H. is implying I am lying about the emails going to trash. I find that unprofessional. There was no arguing on November 8th; I just wanted a resolution. There is no disregard in this situation - not answering "Does the extension expire?" and "Do you have my taxes?" deserves resolution using polite business protocol: a simple polite answer. Now I know you have my taxes. We could have avoided all this if you just said - "Dear Mrs. S., I'm very sorry about the misunderstanding. Yes, don't worry, you can pick up your taxes at the desk. Just give a call and they'll be there. Thank you, Regards." Instead - I'm not telling you that we have your taxes. I'm not telling you extensions are 6 months. I'm not answering and I'm going to imply you are a liar about not receiving the resignation email. So I will find a knowledgeable firm, highly regarded who knows how to explain a tax concept in regard to my specific question. I'm sure answering tax questions comes up as a part of the job. Tax accountants should be able to answer questions. I'll call before I stop by to pick them up. I would still never recommend you in light of all your unprofessional responses. I believe people should know these things.
U.S. Tax Accounting, LLC Response
11/10/2021
Customer Response
12/20/2021
U.S. Tax Accounting, LLC Response
12/21/2021
Customer Response
12/21/2021
U.S. Tax Accounting, LLC Response
12/27/2021
Customer Response
12/29/2021
My business account bill is from USA Tax Accounting.
Emails: ****************
3/15/21 payment for services for my S Corp, in the amount of $430. paid to U.S. Tax Accounting
Invoice number ***** document heading: U.S. Tax Accounting, LLC, 9140 Corsea Del Fontana Way Ste 100, Naples, FL 34109 (239) 597-7009
The invoice and payment do not mention Dan P. anywhere. His emails are from your firm. Invoice and copy of payment available upon request. I met him with him at your office and only corresponded with him through US Tax Accounting.
U.S. Tax Accounting, LLC Response
01/04/2022
Customer Response
01/05/2022
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