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          JMX Brands, Inc. has 1 locations, listed below.

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            Business ProfileforJMX Brands, Inc.

            Online Shopping
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/18/2006

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company is an online retail merchant offering wholesale furniture and accessories, as well as importing and exporting.

            Business Details

            BBB File Opened:
            2/23/2006
            Years in Business:
            20
            Business Started:
            7/22/2003
            Business Incorporated:
            7/22/2003
            Accredited Since:
            5/18/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • DutchCrafters Amish Furniture
            • DutchCrafters
            • OceanFare
            • GardenTones
            • JmxBamboo
            • JMX USA
            • Eco Friendly Digs
            Contact Information

            Principal

            • Mr. James P. Miller, President

            Customer Contact

            • Mr. James P. Miller, President
            • Ms. Linse Miller, Vice President
            • Ms. Gwen Heaton, Staff Accountant
            • Mr. Miao Xue, Vice President
            • Ms. Debra Gingerich, Web Presence Team
            Additional Contact Information

            Fax Numbers

            • (941) 377-7870
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I was supposed to be getting a new desk, I had been provided a delivery date, told it was shipping, then 4 weeks later, the week that it was supposed to be delivered, I was told it was going to be 3-5 more weeks. I had already disposed of my old desk, based on the communication previously sent. I emailed Dutch Crafters and asked for an update, and then when they confirmed, advised I needed a resolution. I can't be without a desk for 3-5 weeks, I work from home. ****** never responded. I called the next day, and happened to get ******, who again didn't want to help. I was told somehow that everyone was out of the office, and when I said I needed to cancel since Dutch Crafters messed up, was told it would be 20% fee and gave me a hard time about the whole thing, as if it was somehow my fault, just completely dismissing my concerns, after not responding at all the day before, with "we'll get back to you." This is not my mistake, this is theirs. If they had communicated a delay, there wouldn't be any issues. They didn't. And now they don't want to own it.
            Read More

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Johnathan P

            11/20/2023

            I called their customer service line since I saw that the clock I like could be customized. I didn't want a battery-operated clock so I wanted to see if a wind-up mechanism could be installed instead which is really a pretty easy request. The lady said real abruptly, CAN'T HELP YOU BYE!. This really made me mad and rightfully so. I've had a few pieces made from here and I'm not sure that I will ever shop here again.

            JMX Brands, Inc. Response

            11/22/2023

            We are not able to find record of your call to us, but we are sorry that you were not treated with the respect you deserve. Our goal is to provide an outstanding customer experience and your description of your experience does not meet that goal. A furniture specialist will be reaching out to you to see if we can fill the customization request you have. 

            Local BBB

            BBB of West Florida

            BBB Reports On

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