Business ProfileforMilestone Relocation Solutions Inc.

I made a booking with this company in December of 2023 to assist with my move. Initially, they were very responsive in returning phone calls and emails promptly. However, on the day of the scheduled move, January 6th, ****, there was a miscommunication regarding the arrival time. I believed they would be arriving between **** am, thats what my email indicated an the text the night before but I did not receive any notification informing me otherwise. I had to make multiple calls and leave messages until someone finally reached out to explain that there was a 2-hour window for their arrival. As a result, they did not arrive until 11:45 am. Additionally, I had requested assistance with disassembling a bed, which I was told would be included in their services as part of the packing process. I was informed that I would have 2 movers for 2 1/2 hours, and a $136.00 transportation fee would be charged. From 11:45 am to 2:30 pm, it took them to load the items from one room. All the items were already in selective room and pre-broken down, so they just needed to grab and go. They took 45 minutes to drive to the new location, and im assuming to get to the pickup location which accounted for the transportation fee, but I was charged for that 90 minutes plus an additional 15 minutes for their lunch break. They arrived at my new place at 3:45 pm to unload, and the unloading was completed by 5:00 pm. I decided not to allow them to assemble the bed. I was told that any time exceeding the initial 2 1/2 hours would be charged at a reduced rate for every half hour. by ********* requested an itemized statement to understand the reasons for the high cost and was told it should be more than they are quoting but was told that I would receive it via email. I made multiple attempts to obtain this statement, including contacting *******************, but received no response. The movers mentioned that headquarters is unaware of their charges, so I am uncertain how they could provide a price quote. It seems that the contractors are responsible for determining their own prices. I feel deceived and overcharged in this situation and would like to request a refund of at least $200.00 for the lack of upfront pricing and transparency.