Significant damage to walls in new home, refusal to bring known (from estimate) equipment up stairs, very unprofessional. Rec'd email w/promise to fix
We had someone from this moving company come to the place we were renting about a week or so before we moved to do an estimate. They were aware at that time that we had a space saver treadmill that required going up 1 flight of stairs in the new home. When the movers got to the new home, they refused to move it and it remains in my living room.
One of the movers wrote their name and after it put "was here" in some dust on our bedroom mirror and left it that way when he left. Very unprofessional.
Finally and the major reason for this complaint is, there was significant damage to 3 of our walls and doorways in my new home from their moving. I had emailed back and forth someone named **** ******* from the company who promised to have these items fixed. We were either going to send a repair person I knew, or he was going to use someone he knew, but either or, **** promised that the company was going to pay for our damages and fix the problems. I hadn't heard back from him for a long time, so I emailed him again in February and again here in July. I don't feel that I should have to go through all of this for a company to make good on something they did wrong and then promised to fix.
I would like for someone to come to my home and bring the treadmill upstairs per the original estimate and expectation.
I would like for this company to make good on it's promise to have the items in my home fixed that were damaged by their employees during the move in.
I would like the company to offer my family and I compensation equal to what I paid in moving costs ($877.50).
When we received the complain we immediately tried to call the customer on July 22nd, 2014.and left a voicemail. We then drove to the house and knocked on the door so we could get immediate resolution to the problem. No one was home so we left a note on the door. The *******'s got in touch with us later on that evening and asked us to wait until the following week to meet with them at their home. We made an appointment for Monday, July 25th, 2014 to meet with Mr. ******* to move the treadmill to the desired location in the home. At this time we also checked on the damage to the door to the *******'s guest room and the damage to the upstairs hallway wall. We agreed to repair the damage and made an appointment to come back on Thursday, July 31st, 2014 to complete the repairs. We completed the repairs as scheduled. On Friday, August 1st, I left a voicemail message for Mr. ******* to make sure the repairs were done to his satisfaction. I did not hear back from Mr. ******* so on Monday, August 4th, I sent an e-mail to Mrs. ******* to ask her if she was happy with the repairs. Mrs. ******* responded by e-mail that she was indeed satisfied by the repair.
I apologize for the communication difficulties we experienced dealing with each other. I was under the impression that you were going to use your own repair person and forward us the invoice. When I did not hear from you I was under the assumption that the problem was solved. Again, let me apologize for not being more persistent in my communication efforts. We have taken care of our obligations and completed the move and will not be issuing any other compensation.
3 Guys Moving
(The consumer indicated he/she DID NOT accept the response from the business.)
I had to repeatedly attempt to contact this company in order for them to fix what was damaged in my brand new home, as well as move the treadmill that was supposed to be moved in the first place.
When Mr. ******* came back to our home to assess the damage, my husband also showed him where his employee had written on our bedroom mirror "BB was here". Mr ******* acknowledged that this also was very unprofessional and uncalled for.
The day after Mr. ******* left and the individual was here to fix our walls, he informed us that he couldn't believe the damage the employees did to our home and how long they took to fix it all. He stated that they knew better than to move pieces of furniture through the doors that way, and were lazy.
Additionally, I informed Mr. ******* that I would repaint over the areas that were damaged following them being fixed as I did not want any further interference in our home. The first day they came to our home to assess the damage, the individuals were conversing in yelling tones while I was working (I work from home as a case manager). I confirmed with my husband that they were only standing around talking about the damage, these loud noises were not from moving the treadmill.
This has been a terrible, unprofessional situation and no one should have to deal with these issues especially when moving into a brand new home and waiting almost a year to get it fixed. Mr. ******* knows full well that when he last contacted me, he informed me that he was going to try and get a contractor out here (in 2013/early 2014) and he never contacted me again after that. It took me going through the BBB to get a response.
I will not be satisfied until I receive a full refund for what I paid for the move. If I do not receive the full refund, I will make a complaint with the FTC as well as on social media sites such as Angie's List, as I am a member of such and feel a responsibility for letting other hard working individuals like me know how to avoid these situations. I would be more than happy to provide any documentation necessary to show contacts made/received and lack thereof.