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          Broward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee has 1 locations, listed below.

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            Business ProfileBroward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee

            Major Appliance Services
            BBB accredited business

            Contact Information

            1231 N Hercules Ave

            Clearwater, FL 33765-1921

            Get Directions
            Visit Website
            (727) 442-3400

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/1987

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers sales, service, and home warranty services.

            Business Details

            Location of This Business
            1231 N Hercules Ave, Clearwater, FL 33765-1921
            BBB File Opened:
            7/21/1987
            Years in Business:
            57
            Business Started:
            1/1/1967
            Business Incorporated:
            2/5/1974
            Accredited Since:
            8/1/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC057400 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of ES0000336 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of I-CAC057400 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of I-ES0000336 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of CAC057400 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of CAC057400 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of ES0000336 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            http://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CAC057400 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            http://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CTACA - CAC057400 for this business, issued by Sarasota County Construction License Board

            These agencies may include:

            Sarasota County Construction License Board

            1001 Sarasota Center Blvd

            Sarasota FL 34240

            (941) 861-5214

            https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

            BBB records show a license number of CAC057400 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            BBB records show a license number of ES0000336 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            Type of Entity:
            Corporation
            Alternate Business Name
            • Herd Enterprises, Inc.
            • BFS
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Crockett Herd, President
            • Ms. Christine Walton, Vice President
            Contact Information

            Principal

            • Mr. Crockett Herd, President

            Customer Contact

            • Mr. Crockett Herd, President
            • Ms. Christine Walton, Vice President
            • Ms. Sarah Herd, Customer Relations Manager
            • Mr. Steve Fereguson, Branch Manager
            Additional Contact Information

            Fax Numbers

            • (727) 441-2030
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Broward Factory Service - **** *******, ***************, ** ***** - I have the GOLD Replacement Contract.I had an serious issue with one of my ** units recently that shut down during a 90 plus degree day(s). A technician came to our residence he told us that he could not "fix" the issue as a new coil was needed. I asked if the coil could be patched for now and he stated "Absolutely not, we cannot do that - only replace the part." After another day of sweltering heat, I contacted BFS and asked for a time-table. They stated that the part was ordered and would be a few more days. Another day later, the same technician came to our residence and said he was going to patch the coil. I asked him if this was just temporary since he previously said he could not do this. He put his hands in the air, shaking his head and said that he was just doing what he was told and to call the company to get more information. I called and spoke to a regional manager. He stated he would look into the matter as he also felt that the part was "on order". After two weeks of no calls, I contacted the Regional Manager who stated he was sorry that he forgot to contact me. He then said he would check and guaranteed he would call me back in an hour. He did not call me back again however and had another manager call! This other manager had a boiler plate rambling speech where he said that the "coil looked good and there was not a need for replacement" and the patch was a good and accepted remedy. I again expressed my concerns that this was not the case as I spoke with another HV** tech who absolutely said that this was not a long term remedy and the coil should be replaced. As a side note he (tech) said that he feels that they will wait until the expiration of the GOLD replacement contract and re-issue a SILVER (non-replacement) contract to avoid the inevitable coil replacement.I still hope they will make good on the GOLD (attached) contract - Request that the ** Unit Coil is REPL**ED.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Muriel S

            08/12/2022

            I applied for the Silver/Gold Plan with this company in May. I was told the plan I was requesting was only for Realtors. Lie number 1. I went on line and applied for this plan. Waited for a response for two weeks. Knew an inspection was necessary. My AC is 12 years old I did not expect coverage on it. However, again waiting more than a week after inspection called and was told AC not coverable I knew this already. DIshwasher is 8 years old and washer and dryer are 5. But when I was told that my GE Range which is one year old would not be covered that was the last straw. Person at office who originally lied about realtor plan said parts were no longer available. Really a ONE year old GE Cafe range? I am not stupid. I went back to Sears where I know I will get the service I paid for. Please be very careful with this company. I would give a zero star rating if available.

            Broward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee Response

            08/17/2022

            I am sorry that you feel like you were lied to. Our terms and conditions are clear we can do an inspection on equipment covered. I am the one who looks up the products to see if part is available, when they are not, we cannot cover on our gold plan. It is possible that I made a mistake when looking up your model number I do my best to make sure I am correct all the time, but I am human. As for the plan you were offered, we have home warranty plan and a gold plan both may have an inspection our silver plan would not require an inspection. If you are a realtor and are looking for a realtor special plan, we have those available and may require an inspection. I hope this closes this complaint as satisfied.

            Sincerely

            Steve F.
            Manager
            Read 1 More Customer Review

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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