Business ProfileforSwailes Re-Face IT, LLC

We recently had our cabinets re faced with this company. We were told it would be a 3 day project, which actually turned into 10 days. Of which 3 days where no show. There was a total lack of communication by the company. Our kitchen was out of order with the stove and refrigerator moved out for the convenience of the installer, which means additional monies had to be spent on eating out. In the end the area the counter where the stove fits was left unwrapped, the cabinets over the refrigerator were cut off as the measurement was incorrect, making the bottoms straight while all the other doors are beveled. The hinges were upside on one set of doors, as well. When asked if the company could provide a discount, Mr ********************** agreed over the phone to do so. This was on the last day of work, Friday. By Sunday evening, instead of pickng-up our check, we received an email threatening us that he would put a lein on our home. By Monday he called saying he would stop by and pick up payment with about half of the discount. Frustrated and wanting resolution we paid him. Later that week I mailed him a letter with a day by day account of our experience. Mr ********************** indicated he received it and would provide an additional discount that was November 16th and we have not heard from him since. His contract guarantees 100% satisfaction, we are not!