8 year old roof leaking in multiple places meaning there is something seriously wrong with the materials and/or workmanship.
We started noticing that we had a problem with our roof in June 2013 when we saw water on our garage floor, staining on the garage walls, and brown stains on the trim of the house along the roof line (we have a radiant barrier in our attic and the water that was leaking was being channeled to the edges of the house). Please keep in mind that at the time these leaks were discovered, our roof was only 8 years old. Southern Crafted was contacted via phone and e-mail and we were told that the warranty was no longer in place. We contacted Southern Crafted COO**** ****** via letter dated July 13, 2013 with pictures of the first two areas that leaked, and again via letter dated July 20, 2013 when our situation changed when more areas of leaking were discovered (one causing staining to a ceiling in one of our bedrooms) and it made no financial sense to keep pouring thousands of dollars into roof repairs and we decided that the roof needed to be replaced. We had no idea the extent of the problems and how many more leaking areas would crop up in the near future. It was quite obvious to us by this time that there was something seriously wrong with our roof, with the materials used and/or the workmanship. Mr. ****** contacted us back via e-mail on July 30 stating that he contacted a rep from a roofing company to inspect our roof and we should be hearing from him to set up an appointment. After some time went by, on August 3, we contacted Mr. ****** via e-mail to inform him that we had not heard from anyone about inspecting our roof. We had also been keeping him informed via e-mail about the progress of our now roof replacement so that if he wanted to send a representative during the tear down, we would welcome that. We were informed by Mr. ****** on August 7 via e-mail that representatives from 2 roofing companies inspected our roof on July 31, 2013 and we would be receiving the report shortly. We received Mr. ******'s letter the next day, dated August 5, 2013, which stated that these roofing inspectors found our roof to be in ''good condition''. This was outrageous to us. By this time, our roof was leaking in 5 different places that we were aware of. Keep in mind that the damage we were seeing did not happen overnight. It happened over a couple of years. We were not home when this alleged inspection took place, so there was no way for them to see the staining inside the house or the garage and there was nothing they could really see unless they removed the tiles. Also, at the time of the inspection, there was a tarp on one area of the roof to prevent further water damage to that ceiling in the bedroom mentioned earlier. We are outraged that there is a refusal to admit any sort of responsibility or to acknowledge the obvious - that a roof that is leaking in at least 5 places after only 8 years has serious issues. We responded with a letter sent to Mr. ****** via certified mail, dated August 12, 2013, with questions that we deserve answers to. That letter has been ignored. We have also learned that, allegedly, the roofing company that did our roof originally is out of business because he did not follow the code.
We would like for them to admit the obvious, that something was seriously wrong with the materials and/or workmanship of our roof, to take responsibility for that, to answer the questions in our last letter, and to help us pay for our new roof. We absolutely do not expect them to reimburse us for the entire cost. We are asking them to be fair to us and pay us $15,000 towards the $42,000 we had to pay for the new roof, which is on top of the $7,000 we had already paid in repairs. We think that $15,000 compensation is more than fair.
Southern Crafted Homes had two separate contractors inspect the roof and eaves at the above referenced home on Wednesday 31 July 2013.************** of *************** is a state certified roofing contractor specializing in tile roofs and*********************************** who is both a state certified roofing contractor and a residential building contractor. The purpose of the inspection was to determine whether the roof had been properly installed. There are many reasons a roof can leak and our interest was to ensure that the roof had been properly installed per the manufacturers installation requirements and according to the building code in place at the time. Both contractors concluded that the roof system was installed according to manufacturers requirements and the building code in place at the time. They also concluded that there was no visible evidence of failure of the materials. The warranty on the roof from the builder is one year for defacts in workmanship and materials. That warranty has long expired. The manufacturers warranty is a separate warranty that the buyer must pursue directly with the manufacturer. It should be noted neither contractor who conducted the inspection was or is affiliated with the original installer, who is out of business. The customers ascertion that this is a structural issue is incorrect and specifically addressed in the 2-10 Homeowners Warranty Manual which is part of the contract documents of the residential purchase agreement.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We definitely do not accept that response, however, it is not a surprise. The 2 roof inspectors came to our home without our knowledge and never inspected the inside of our home where the signs of leaking were obvious. Again, we were told by the builder that these inspectors found our roof to be in "good condition" even though it had a tarp on part of it to protect it from leaking further into our home. We also had sent pictures to the builder showing the rotted areas, which are "visible evidence of failure". These roofers may not have been affiliated with the out of business roofer that installed the roof on our home (and the fact that they are out of business should also tell you something), but they are certainly affiliated with the builder and were certain to give them the answer he paid for. No matter how much they want to deny it, a roof that is leaking in SEVERAL places after only 8 years is a roof that has something wrong with it, more than likely in the way it was installed. Nail holes were left behind and not filled in in many places, per the roofer that did our new roof, that is extremely poor workmanship. And a one year warranty on workmanship isn't worth the paper it is written on because no evidence of poor workmanship will show up in that amount of time. This leaking was occurring over several years and it took time to work it's way through the underlayment, tar paper and particle board. And since we did have a radiant barrier in place, the damage was occurring mostly at the edges. If that barrier was not in place, we would have seen leaking into our home far sooner than 8 years. We are sure that if a customer was told that their roof might very well last less than 8 years on their new home, they would never buy a home from this builder. We really had thought highly of this builder and thought they had integrity to stand behind their work, but apparently we were very wrong.
Final Business Response
We have responded directly to Mr. **** and previously to this complaint on line. The roof warranty is specifically addressed on page 18 of the 2-10 Homebuyers manual, a copy of which is incorporated into the home purchase agreement. During the first year of the ten year warranty the roof is covered against leaks that have occurred under normal weather conditions. There is a separate manufacturers warranty on the roof tiles themselves. However, two independent inspections verified that the materials and methods of installation were correct. We are not claiming Mr. **** did not have a roof leak. There is evidence obviously that he did. There is no evidence it was due to improper roof installation or failure of the materials. Please refer to section 5.6, page 18 of the 2-10 Homebuyers Warranty Booklet for more details.