Business ProfileforChad the Handyman, LLC

On June 15th, we paid $542.95 as a deposit for them to remove our old doors and install new impact doors (that we already owned). On June 19th, they came to do the work. Afterward, we paid the remaining balance of $542.95. We found several problems with the installation (daylight seen around the edges, gap between the doors (at the lock) thats over a (standard is around 1/8). The main problem is they put the threshold stop and jamb stop at different distances from the door. To be correct, the threshold stop and jamb stop must be in line but they put the threshold 1/4" further out than the jamb. So, when they put the door in to mark where the hinges should be placed in the jamb, the door hit the threshold stop and they got the mark ******* from center jamb, by about . Thats what made the gap between the door and jamb stop (where to put the weather stripping) very large - 1/2 all around door where you can see daylight and also a gap between the door and threshold stop thats under 1/4". They blamed the gap on cheap weather stripping and offered to sell us better weatherstripping for $100. We contacted other professionals and they verified our claims about the incorrect installation. A contractor also informed us that the frame is out of plumb because the hinges are only mortised on one side and the impact doors were not installed up to ******* code. When we informed them of all of this, they claimed that they weren't told that the doors were impact, but we have proof of the contrary. They also said if they mortised the hinges on both sides (like they're supposed to), it would make the gap between the doors even bigger. They should have inserted shims between the walls and jamb to keep the gap standard. We want a full refund so we can pay someone else to take out the doors and put them back in, correctly.