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Find a Location

SERVPRO of South Sarasota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSERVPRO of South Sarasota

    Fire and Water Damage Restoration

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Commercial and Residential: Fire & Smoke Damage Restoration, Mold Remediation, 24-Hour Emergency Water Damage Restoration, Full Reconstruction, Biohazard & COVID-19 Cleanup, Storm & Disaster Restoration, Carpet Cleaning, Upholstery Cleaning, etc.

    Products & Services

    Fire Damage Restoration, Mold Remediation, Water Damage Restoration, Disaster Restoration, Carpet Cleaning, Upholstery Cleaning

    Business Details

    Location of This Business
    4478 McAshton St, Sarasota, FL 34233-2200
    BBB File Opened:
    8/26/2008
    Business Started:
    12/10/1997
    Date of New Ownership:
    11/1/2017
    Business Incorporated:
    5/1/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MRSR3181 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 7/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of REGISTERED for this business, issued by Florida Department of Health

    These agencies may include:

    Florida Department of Health

    4052 Bald Cypress Way

    Tallahassee FL 32399

    (850) 488-0595

    https://www.doh.state.fl.us.

    BBB records show a license number of REGISTERED for this business, issued by Environmental Protection Agency

    These agencies may include:

    Environmental Protection Agency

    (800) 426-4791

    https://www3.epa.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • CSV Pools And Spas, Inc.
    Business Management
    • Mr. Michael F. Carter II, President
    • Ms. Chandra B. Carter, Vice President
    Contact Information

    Principal

    • Mr. Michael F. Carter II, President

    Customer Contact

    • Mr. Michael F. Carter II, President
    • Ms. Chandra B. Carter, Vice President
    Additional Contact Information

    Fax Numbers

    • (941) 552-6327
      Primary Fax

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I had just closed on my home in Venice on 4/7/2022 and was in the process of moving in and getting settled. I contacted Servpro of South Sarasota on April 9th 2022 due to some minor water damage, they came out to evaluate the damages on 4/10 and I was told the job was small and would be between $300-$500 by Brady T. They proceeded to finish the project over the course of the next 2-3 days, several holes were made in the drywall and several pieces of trim or baseboard were removed. On 4/14, the bill for the project was emailed to me and the amount due was $1,203.02. As you can imagine, I was shocked by the cost since I was expecting this to be less than $500. When questioning the company project manager who emailed me the invoice (Clint W.), he informs me that I was never told the job would be that price. My wife and son were present on 4/9/2022 when Brady T. gave us the verbal estimate, I would not have agreed to the services if I had known it would be over $1,200. In addition, the baseboard that was removed was returned damaged and one piece was never returned and still no response from Clint W. I believe the owner of the franchise was copied on all the emails and nobody has bothered to call or discuss these issues and complaints. I'm looking for the Better Business Bureau to step in and assist the consumer in this case.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott G.

    5 stars

    10/27/2022

    We had some water damage after Hurricane *** and I called ServPro of South Sarasota because I have used them in the past and my experience at that time was great. I called and was actually routed to the owner, *********************, who stayed on the phone with me for nearly an hour reviewing all of my options with ServPro as well as my insurance company. I'm positive he was swamped with other customers' needs, but he made me feel like I was his only customer. We decided to go with them and they actually came to begin the process of inspecting/drying/cleaning/fixing the issue the very next day. Because of their prompt service, the damage was less extensive than it could have been. I truly appreciate the team at ServPro of South Sarasota, their professionalism, timeliness, and dedication to making their customers a little less stressed in a time of great anxiety. Thank you, **** and team! I'll be sure to call them first the next time I need help.

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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