Business ProfileforBella Michelle Day Spa Inc
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2454 N McMullen Booth Rd Ste 605 Bldg D, Clearwater, FL 33759-1345
- BBB File Opened:
- 10/23/2013
- Contact Information
Principal
- Ms. Michelle Monroe
Customer Contact
- Ms. Michelle Monroe
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Jennifer A
04/30/2022
Bella Michelle Day Spa Inc Response
05/04/2022
The spa coordinator began to go over her day with her and she started to ask very odd questions with a very condescending attitude. Such as "who makes the mayo and mustard, who makes the turkey meat, where is it from"?
When this client initially called to book her appointment, I was a very apprehensive about booking her because she asked similar strange questions from the very beginning.
I advised her that her package of choice included a complementary lunch which included a hormone free turkey wrap, organic whole grain chips and fresh cut fruit. She asked me where the meat came from. I was perplexed as never has anyone ever asked that type of question. I replied to her by asking "what do you mean, what brand"? She said "no, where does it come from". I said Publix. She again replied "NO, where is it from"? I advised her it was a Boars Head Brand. She said," well I guess that's ok".
Then she asked me what type of cleaning solution is used in the pedicure room. Right down to the brand names and the entire procedure which I explained in full detail. Then she insisted we all must wear a mask for her. I reassured her we will all wear masks for her.
Bella Michelle Day Spa standards are 100% infraction free from the Florida Department of Health (who routinely inspects).
The robes are in fact brand new and are from the same company we have purchased for years, some in black, for privacy concerns and the slippers are rubber and are black as well and also new. The disinfectant used on the slippers is made especially for the sanitation and sterilization of the slippers, they are sprayed down after each use, washed then sprayed again. The robes are cleaned with bleach for colors. We have an onsite washer and dryer, and everything is washed on a daily basis.
We do not have sand in the spa, and we are not in walking distance to any beach.
When the client told the spa coordinator there was sand in the slipper, he apologized and went to go get her a new robe and slippers' Upon his return the client said," I am not doing this I am leaving".
The Spa had booked out 4 to 5 hours for this client, had fresh lunch for her, made fresh Giardelli dipped strawberries, and purchased the complimentary champagne. Staff was scheduled for her services and other work was turned away in her place.
The Spa does not double book. This time scheduled for her was dedicated to her and her alone. She chose to leave.
The client was very rude and demanding from the start. We attempted to accommodate her in every way possible but clearly there was no pleasing this client.
Customer Response
05/08/2022
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