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Consumer Complaints

BBB Accredited Business since 05/18/2011

Web-Est, LLC

Phone: (888) 932-3780

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/21/2013Billing / Collection Issues | Read Complaint Details
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Complaint
HELD MY DATA HOSTAGE TO SIGN A YEARLY CONTRACT THAT I WAS TOLL IN 2009 I WOULD NOT EVER HAVE TO DO.
I STARTED USING WEB-EST IN AUGUST 2009 AND WAS TOLD I WOULD NEVER HAVE A CONTRACT THAT THEIR SERVICE WAS MONTH TO MONTH. THEN LAST YEAR THEY SWITCHED TO A YEARLY CONTRACT AND INCREASED THEIR PRICE. IN ORDER TO RETRIEVE MY DATA FROM THEIR SERVERS I WAS FORCED TO SIGN A CONTRACT OR LOSE ALL THE INFORMATION THEY WERE HOLDING FOR MY BUSINESS. THIS IS NOT WHAT I SIGNED UP FOR AND WHAT I WAS PROMISED. NOW THEY HAVE A COLLECTION AGENCY THREATENING ME!!!!!!!
*** ******
OWNER
ADVANCED AUTO BODY
***********************XXX
XXX-XXX-XXXX

Desired Settlement
PLEASE REMOVE ALL FUTURE COLLECTION AND 0 MY ACCOUNT

Business' Initial Response
This response was provided verbally to BBB:

The contract has always been an annual agreement. We had an option to pay month to month but it has always been an annual agreement. The customer resigned the contract in 2010, then when he came up for renewal in 2011 he said it was under duress. It wasn't anything new and was the same contract he signed the year before. He still had monthly payments and when the payments weren't made his account was sent to collections.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Business' Final Response
This response was provided verbally to BBB:

We have removed this account from our collection agency. The account balance will reflect zero.

**** ******
President/CEO

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.