Business ProfileforStepps Auto and Truck Salvage

Horrible company. I wish there was a zero star option, but even that would be too good for this place. The girl at the counter, Hannah, is the rudest most unprofessional person I’ve ever had the displeasure of dealing with in my life. She’s rude on the phone when you first call in, she’s condescending, arrogant, belligerent and just a miserable human being. She hates life and wants to make everyone else’s life just as miserable as hers. I drove two hours to pick up a transmission that I had talked to a male (forgot his name) about the day before. I called ahead to make sure they still had it and they did. Unfortunately, I talked with the miserable, rude, nasty and entitled “Hannah” when I called in, so I knew this was going to be a terrible situation. I should’ve just hung up the phone and went elsewhere, but I thought I would give them another chance even though they screwed me over on a rear end that I paid for in advance a few months prior only to get a call two days later from the miserable “Hannah” stating that they didn’t have it and refunded my payment. I made the two hour to trip to pick it up, and yet again, I had to deal with miserable “Hannah” when I walked in the door. I paid for the unit with my debit card and went to wait outside because I couldn’t deal with the rudeness of life-hating “Hannah.” It wasn’t five minutes later that a very LARGE shadow was cast upon my truck and I heard someone rudely yelling my name and I looked, and you guessed it, it was miserable Hannah with a miserable look on her face asking me to come back inside. I grabbed my receipt and went back inside only to be met by miserable Hannah giving me a refund receipt stating that I had to pay cash. Keep in mind, I supplied driver license and my card with my name on it at the time of sale. There wasn’t a 5/3 bank close and I couldn’t get that amount out of an ATM. Now I had to wait for the refund to go back into my account plus buy another unit elsewhere. BEWARE! BEWARE!