Business ProfileforRenewal by Andersen LLC

Rude, invasive, unprofessional, and misleading sales staff and company. After spending over an hour responding to questions about my home and financial status -- so many that I asked if they could confirm that they were not phishing -- I received confirmation for an appointment for a technician to provide an estimate for two patio doors on the lower two levels of my townhouse in Alexandria VA. One day later, I started getting annoying text messages that I had to call them about my confirmed appointment. After three attempts to get through, and waiting for someone to pick up on a call I was making at their request, I finally got a terrible "service" representative who said that because I live in a 4-story townhouse they could not keep the appointment due to "safety" reasons, and that it is their "policy" never to work on such townhouses in the "Capitol area". First, they knew before scheduling the appointment that I live in a 4-story townhouse. Second, the appointment was to replace two patio doors on the lower two levels, so no "safety" issues -- nothing being replaced on upper levels. The representative called me "rude" for questioning the rationale, and for suggesting that it was annoying and unprofessional to make appointments after securing extensive information and then cancelling on the basis of that same information. He refused to send me written confirmation of the reason they were cancelling my appointment, preferring to accuse me of being difficult for wanting that information after spending my own scarce time making the appointment and answering their extensive questioning. Their rating is already poor, and I simply want to warn others that they are unreliable, disingenuous and rude. I will never do business with these people and would not recommend them to anyone else. And I wonder if it is legal to deny service to legitimate customers based on housing characteristics unrelated to the work. No other company has raised this issue.