BBB Business Review

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This business is not BBB accredited.

Aqua America, Incorporated

Find a Location

Phone: (610) 525-1400 View Additional Phone Numbers 762 West Lancaster Avenue, Bryn Mawr, PA 19010 View Additional Email Addresses http://www.aquaamerica.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 48
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 49
Total Closed Complaints 109

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Aqua America, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1973 Business started: 05/01/1968 in PA Business started locally: 05/01/1968 Business incorporated 01/01/1968 in PA
Type of Entity

Corporation

Business Management
Mr. Tom Cox, Vice President Customer Services Mr. Christopher Franklin, CEO Ms. Oilivia Hawkins, Director of Quality
Contact Information
Principal: Mr. Tom Cox, Vice President Customer Services
Principal: Mr. Christopher Franklin, CEO
Customer Contact: Ms. Oilivia Hawkins, Director of Quality
Business Category

Water Companies - Utility

Alternate Business Names
Aqua Aqua Pennsylvania Aqua Virginia Incorporated
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.