Business ProfileforWhite Star Tours, Inc.

Did a tour with White Star to *************** this past June. I have never been so disappointed with a tour in my entire life. The accommodations were horrible including overflowing toilets, mice in rooms, telephones not working, trash pilled up behind the hotel. The last hotel we stayed at gave room keys to people that already had people in them, rooms that reeked of cigarette smoke, some people waited 2+hours for a room. We had to go two blocks down for a horrible breakfast of rubber pancakes, ham in water, something resembling eggs that you needed a spoon to eat. One dinner everyone either got cold or burnt lasagna and when you sent it back you got the opposite, not fit to feed pigs. We had one great meal at ************** which was ruined by the manager confusing us with another group for being early, called the tour company who in turn called me and read me the riot act about following our itinerary. When they found out it was a mistake they never even called to apologize. I have done tours with this company for 14+ years and feel its time to move on. I took the time to do a 3 page review of everything that was wrong and their response was they were no aware of the hotel being in the middle of a remodel and they were sorry about it. I feel they did everything the cheapest possible way. I just seen another group on this same trip with them in a beautiful hotel which makes me very unhappy. You might want to check with other tour companies because sorry just doesnt do it for people who have spent their hard earned money on a trip.