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          Find a Location

          Comcast Corporation has 920 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileComcast Corporation

            Cable TVs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Minnesota v. Comcast

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

             

            On December 21, 2018, the Attorney General for the State of Minnesota filed a lawsuit against Comcast Corporation and its subsidiary Xfinity. The lawsuit alleges that the business is in violation of Minnesota’s Consumer Fraud Act and Uniform Deceptive Trade Practices Act. Specifically, the complaint claims that Comcast has overcharged consumers, charged consumers for unordered products, and failed to deliver promotional Visa gift cards promised in exchange for signing up. The matter is pending.



            See all additional business information

            Contact Information

            1701 John F Kennedy Blvd

            Philadelphia, PA 19103-2838

            Get Directions
            Visit Website
            (800) 266-2278

            Customer Reviews

            1.07/5

            Average of 3,759 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25,772 complaints closed in last 3 years

            9,757 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Cable TV, Internet, Phone, Security

            Business Details

            This is a multi-location business.

            Find a Location

            Comcast Corporation has 920 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1701 John F Kennedy Blvd, Philadelphia, PA 19103-2838
              BBB File Opened:
              1/16/1990
              Years in Business:
              61
              Business Started:
              7/28/1963
              Business Started Locally:
              3/4/1977
              Business Incorporated:
              3/5/1969
              Type of Entity:
              Corporation
              Alternate Business Name
              • Comcast Communications
              • Comcast Cable
              • Comcast Cable Communications Inc
              • Xfinity
              • CN8
              • Comcast
              • Xfinity Mobile
              • Internet Essentials
              • Xfinity Store
              Business Management
              • Mr. Brian Roberts, Chairperson/CEO
              • Mr. Michael Cavanagh, President/CFO
              • Mr. Colin Padgett, Compliance Director
              • Ms. Emma Brown, Regulatory Sr. Manager
              Contact Information

              Principal

              • Mr. Brian Roberts, Chairperson/CEO

              Customer Contact

              • Mr. Colin Padgett, Compliance Director
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              25,774 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Order Issues
              Status:
              Resolved
              I've just spent the better part of 3 hours on the phone or trying in some way to communicate with Xfinity. The organization is so large that they cannot properly process customer issues or concerns.I raised a complaint (or what I believe to be one *************)My contract has expired, I was not notified about this, Other companies generally send you an email, Xfinity, no, they will let it roll over into an unagreed contract with an unagreed price.My new billing amount is a 68% increase to what I pay today, I've tried to make a complaint although I'm told I will be getting a call back. I'm shocked at this poor business practice, we've been with xfinity for a while now and I've never had this problem before or with any other provider. Everyone should be mindful of this and how it is a potential 68% increase to your billing if your contract has expired, but guess what, you need to keep track of that yourselves as they won't tell you.
              Read More
              Read 25773 More Complaints

              Customer Reviews

              3,759 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              steven p

              09/13/2024

              After spending 3-4 hours with 3 separate calls - and a visit to the local office- trying to get my complaint about an increase in fees and reduction in cable channels, I asked several times to talk with a supervisor and in all cases the representative refused . I explained I have been a customer for over 30 years and still ******************** would not try to help me- resolve a reasonable request constant attempts at "up setting" or a much higher rate [after a promotion ended ]- I am asking a management representative from Comcast to PLEASE contact me ***** *.
              Read 3758 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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