BBB Business Review

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This business is not BBB accredited.

Global Tel* Link Corporation

Find a Location

Fax: (703) 435-0980 View Additional Phone Numbers 12021 Sunset Hills Rd  Ste 100, Reston, VA 20190 http://www.gtl.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Global Tel* Link Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 469 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

469 complaints closed with BBB in last 3 years | 143 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 122
Delivery Issues 18
Guarantee/Warranty Issues 4
Problems with Product/Service 301
Total Closed Complaints 469

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Global Tel* Link Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: August 17, 2007 Business started: 01/01/1992 in ID Business started locally: 01/01/1992 Business incorporated 01/01/1992 in DE
Type of Entity

Corporation

Business Management
Mr. Brian Oliver, CEO Ms. Kathi Tarkir, Complaint Analyst
Contact Information
Principal: Mr. Brian Oliver, CEO
Customer Contact: Ms. Kathi Tarkir, Complaint Analyst
Business Category

Telephone Communications

Alternate Business Names
DSI-ITI GTL Offender Connect PCS Public Communications Services
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.